Lounge Manager

Lounge Manager Boston, Massachusetts Operations Lounge Operations Permanent Full-Time On-Site 8328 Job Description Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”. Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey. The lounge offers extensive menu choices, full bar, shower, on site restrooms and dedicated business areas. We are open 365 days per year from at least 3:00a to 12:00midnight. The expected pay rate is $97,000/yearly. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers. Frequently interact with guests; follow up on any issues and complaints they may have to ensure Guest Satisfaction. Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience. Identify and develops high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development. Complete all financial and personnel / payroll related administrative duties in and an accurate and timely way. Build and cultivate strong relationships with suppliers, partners and airport administration Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality. Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met. Your profile Must be able to pass TSA and FBI background checks Minimum 5 years of progressive management experience in restaurant or retail Possess business acumen and ability to manage P&L, budgets and financial projections and analysis Must be capable of performing all functions for all hourly positions Must be able to walk and stand during entire shift Frequent bending and stooping required Must be able to lift up to 30 lbs Must be able to read and write English What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!