Project Manager, Customer Service

Project Manager, Customer Service September 3, 2025 Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. The Project Manager is responsible for overseeing the successful realization of projects awarded by Customer Service Sales team. The Project Manager will carry out the duties described in this document while ensuring that he/she and the project team under him/her drive value, standardization, cost effectiveness and supportability of systems and solutions Swisslog WDS Americas provided to its customers, creating a world-class organization with value generating products and services. Short Facts Atlanta Atlanta, United States Swisslog Swisslog, hybrid Project Management Project Management Permanent Position Permanent Position Responsibilities Make an impact Managing the delivery of scope and supply for each of assigned Swisslog Customer Service Retrofit or Enhancement projects involving Automated Material Handling Equipment and Systems installed at warehouses of various Swisslog Logistic customers. Ensure all assigned Customer Service projects are realized per defined processes, are delivered on schedule and within budget while maintaining customer-focus and high quality. Participate and contribute to monthly financial reviews for all assigned projects Ability to travel on average 50%, but at peaks travel can reach 75%, depending on project cycle. Ability to travel on domestic assignments with flexibility to stay up to 2-3 weeks at a time; some international travel may be required as well. Application Requirements What you need to succeed Essential BS in Mechanical, Industrial, System Engineering or equivalent Engineering degree or relevant and applicable professional experience with automated Material Handling Equipment installation 5+ years of Project Management experience managing Automation systems installation, integration or maintenance Experience in defining, procuring, installing and maintenance of mechanical components, Controls hardware and all supporting infrastructure. Vendor management Desirable MS degree PMP/PMI certification Other professional certifications Working knowledge of the Warehouse and Distribution domain equipment Working knowledge of Material Flow Control Systems Working knowledge of PLC controls and control logic (Siemens, Allan Bradley, etc) Working knowledge of motors, motor controls and VFD drives Ability to read electrical prints and mechanical drawings Benefit icon Great Team Spirit Benefit icon Grow with Us! Our promise to you Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value. Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit. About Swisslog Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective. Join the journey! If you think a career with Swisslog could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application! Note for United States job postings (EEO statement): Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.