Leasing Specialist

Position Summary

We are seeking a motivated, outgoing, and dependable Leasing Agent to join our property management team. The Leasing Agent is responsible for creating a positive experience for prospective and current residents while helping the property meet its leasing and occupancy goals.

This position requires excellent customer service, strong follow-up skills, organization, and a willingness to actively market the property. The ideal candidate is friendly, professional, self-motivated, and comfortable communicating with people in person, over the phone, through text, email, and social media.

Essential Duties & Responsibilities

• Respond to new leasing leads and inquiries promptly and professionally.
• Answer phone calls, emails, texts, and online inquiries from prospective residents.
• Schedule and conduct property and apartment tours.
• Explain available floor plans, rental rates, lease terms, fees, deposits, specials, and community amenities.
• Follow up consistently with prospective residents until they lease or are no longer interested.
• Assist applicants with completing applications and submitting required documentation.
• Process applications and assist with screening and approval procedures according to company policies.
• Prepare leasing paperwork and assist with the move-in process.
• Maintain accurate prospect, application, and resident information in property management software.
• Maintain knowledge of current availability, pricing, specials, floor plans, and upcoming move-in dates.
• Assist with resident communication and provide excellent customer service to current residents.
• Receive and properly document resident concerns, maintenance requests, and other communications.
• Assist with lease renewals and resident retention efforts.
• Market the property through social media, outreach marketing, local businesses, employers, community organizations, and other marketing opportunities.
• Maintain a professional and welcoming leasing office, model unit, and tour route.
• Help ensure the property presents well to prospective residents by reporting cleanliness, landscaping, maintenance, or curb-appeal concerns.
• Assist with resident events and community activities.
• Maintain confidentiality of applicant, resident, employee, and company information.
• Follow Fair Housing laws, company policies, leasing procedures, and applicable landlord-tenant requirements.
• Work closely with the Property Manager and maintenance team to help ensure units are ready for scheduled move-ins.
• Perform additional duties as assigned by the Property Manager or Regional Property Manager.

Qualifications

• Previous leasing, property management, sales, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional, friendly, and customer-service oriented.
• Strong sales and follow-up skills.
• Organized and able to manage multiple prospects and tasks at the same time.
• Comfortable using computers, email, property management software, and social media.
• Ability to work independently while also contributing to a team.
• Dependable, punctual, and able to maintain a professional appearance.
• Valid driver's license and reliable transportation may be required for marketing and property-related duties.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $20