Office Receptionist

Swim Academy of Palm Beach County

Now Hiring: Bilingual Receptionist / Customer Service Representative

Location: Palm Beach County, Florida
Schedule: Flexible hours, including evenings and weekends
Position: Front Desk / Customer Service / Enrollment

Join Our Swim Academy Family!

Swim Academy of Palm Beach County is looking for an enthusiastic, dependable, and self-motivated Bilingual (English/Spanish) Receptionist to join our team!

We are a family-owned swim school dedicated to teaching children of all ages essential water safety skills and building confidence in the water.

Our ideal candidate is friendly, confident, energetic, and genuinely enjoys working with children and families. We are looking for someone who takes initiative, thrives in a fast-paced environment, and understands the importance of providing exceptional customer service.

This is more than a traditional receptionist position. You will play an important role in welcoming families, promoting our swim programs, and helping new students become part of our Swim Academy family.

What We’re Looking For

• Dependable and Reliable:Consistently arrives on time, follows through on responsibilities, and can be counted on by management and coworkers.
• Confident and Outgoing:Comfortable speaking with parents, answering questions, and professionally representing our swim school.
• Excellent Under Pressure: Able to multitask, stay organized, and maintain a positive attitude during busy periods.
• Loves Children: Genuinely enjoys interacting with children and creating a welcoming atmosphere for families.
• Sales-Oriented: Enthusiastic about our swim programs and confident in explaining their benefits, handling questions, and encouraging enrollment.
• Self-Motivated: Takes initiative, recognizes what needs to be done, and completes tasks without constant supervision.
• Bilingual: Must speak, read, and write fluently in both English and Spanish.
• Team Player: Works well with others, communicates effectively, and willingly assists coworkers when needed.
• Flexible Work Environment:Enjoys working both indoors and outdoors and is comfortable in an active poolside environment.
• Flexible Availability: Must be available to work evenings and weekends as scheduled.

Key Responsibilities

Customer Service & Reception

• Warmly greet families, students, and visitors.
• Answer incoming calls professionally and confidently.
• Respond to inquiries by phone, email, and in person.
• Provide accurate information about our programs, schedules, and policies.
• Maintain a friendly, organized, and welcoming front desk.

Enrollment & Sales

• Explain our swim programs and their benefits to prospective families.
• Confidently promote lessons and encourage new student enrollment.
• Schedule tours, evaluations, and appointments.
• Follow up with prospective families and enrollment inquiries.
• Build positive relationships with parents to encourage long-term participation.

Administrative Support

• Maintain accurate student and family information.
• Assist with scheduling, registrations, and account updates.
• Use computer-based scheduling and customer management systems.
• Handle multiple responsibilities efficiently and accurately.
• Communicate important information to instructors and management.

Teamwork & Facility Support

• Work closely with instructors, management, and other staff members.
• Assist families in both indoor reception and outdoor pool areas.
• Help maintain a professional, safe, and welcoming environment.
• Adapt to changing priorities and assist wherever needed.

Qualifications

Required:

• Fluency in spoken and written English and Spanish.
• Strong communication and interpersonal skills.
• Dependability, professionalism, and a positive attitude.
• Comfortable using computers and learning new software.
• Ability to multitask and remain calm under pressure.
• Strong customer service skills and a willingness to promote our programs.
• Availability to work evenings and weekends.
• Enjoyment of working with children and families.

Preferred:

• Previous experience in reception, customer service, sales, or enrollment.
• Experience working with children or in a family-oriented business.
• Familiarity with scheduling software or customer management systems.

Why Join Swim Academy?

At Swim Academy of Palm Beach County, we believe in creating a supportive, positive environment for both our students and employees.

Our philosophy is “Progressive, Not Aggressive,” and we are passionate about helping children develop confidence, swimming skills, and water safety awareness.

We value employees who take pride in their work, enjoy helping others, and want to contribute to a successful, growing business