What are the responsibilities and job description for the Franchise Training Specialist position at Swig Support Team?
As a Training Specialist focused on franchise operations, you will play a critical role in supporting our franchise owners and their teams, ensuring that every Swig location delivers the same exceptional experience. From onboarding new franchise partners to building long-term training programs, you’ll be at the center of Swig’s growth story.
How You’ll Make an Impact:
- Lead on-site, multi-day training programs for new franchise groups at Swig’s training locations
- Support new store openings by training franchise owners and their teams on Swig’s culture, operations, and guest experience standards
- Collaborate with Operations, Business Consultants, and internal training teams to design and deliver effective training modules (in-store, virtual, and via Swig U)
- Create and update training materials, job aids, and resources to support franchise operations, including customer service, product preparation, and safety protocols
- Provide ongoing coaching, site visits, and continuous support to franchise operators
- Build strong relationships with General Managers and franchise leadership to reinforce operational best practices, financial accountability, and marketing execution
- Identify training gaps and implement solutions to improve consistency and performance across the franchise network
- Monitor adherence to training standards and evaluate training effectiveness in the field
- Partner with operations to maintain excellence in guest service, product quality, and safety
- Act as an ambassador of Swig’s values, promoting cultural alignment across the franchise system
What You’ll Bring to the Role:
- Strong facilitation, communication, and presentation skills with the ability to train diverse audiences.
- Knowledge of adult learning principles and training best practices.
- Ability to travel up to 25% of the time to support ongoing franchise training.
- Strong organizational skills, attention to detail, and time management.
- Flexibility to work weekends and nontraditional hours when supporting store openings.
- Passion for customer experience and operational excellence.
Who We Are:
Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles for the dirty soda. Our employees are at the core of everything we do - we offer unique opportunities and delightful teams who help to support our daymaking culture and values of care, hustle, positivity, and own it!