DSP Management Specialist

The DSP Management Specialist is responsible for managing and maintaining Delivery Service Partner (DSP) information, ensuring compliance, supporting operational processes, and serving as a key liaison between DSPs and internal teams. This role requires strong attention to detail, process management skills, and the ability to handle multiple DSP relationships efficiently.

1. DSP Data Management

• Collect, review, and update DSP partner information, including company credentials, contracts, and account details.
• Build and maintain an accurate, up-to-date DSP database for traceability and operational use.

2. Access & Compliance Management

• Verify and manage DSP system access, account creation, permission changes, and deactivation.
• Ensure DSP compliance with company policies, SLAs, and audit requirements; assist with internal audits and data reviews.

3. Process Support & Coordination

• Support the full lifecycle of DSP management, including onboarding, renewal, performance review, and exit processes, collaborating with Operations, Finance, Legal, and other teams.
• Track DSP KPIs, violations, deposits, and insurance information; maintain records and highlight operational risks.

4. Documentation & Reporting

• Prepare daily, weekly, and monthly DSP reports; document operational and compliance issues.
• Maintain SOPs, training materials, and templates.

5. Communication & Liaison

• Act as a bridge between DSPs and internal teams (Operations, Warehouse, Finance, Product) for inquiries and data exchange.
• Support DSP onboarding during network expansion and new HUB launches, including documentation verification and system access setup.

Qualifications

• Education & Experience:
• Bachelor’s degree preferred; field of study flexible.
• 1-2 years in operations or administrative operations; experience in last-mile delivery, warehouse operations, or DSP management is a plus.
• Skills:
• Proficient in Excel/Google Sheets (handling large datasets, VLOOKUP, Pivot Tables, basic formulas).
• Strong process management, data organization, and cross-department coordination skills.
• Ability to quickly learn system permission logic and account management workflows.
• Language:
• Bilingual in English and Chinese (English for system/email communication; Chinese for internal coordination).
• Personal Attributes:
• Detail-oriented, responsible, patient, and resilient under pressure.
• Strong execution skills with a results-oriented mindset.

Ideal Candidate Persona

• Highly detail-oriented with strong logical thinking; able to identify errors in data, documents, and processes.
• Effective “small administrator” who can break down complex tasks, track progress, and ensure completion.
• Reliable and capable of independently managing multiple DSPs simultaneously, keeping permissions, data, and records organized.
• Understands logistics and last-mile delivery operations, eager to learn systems and processes.
• Communicates effectively and politely with DSPs, warehouse managers, operations leads, finance, and product teams.

• 23-26/hour Bonus

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K 100% Matching up to 2%

• 50% Medical insurance, 100% Dental and Vision Insurance