Operations Analyst (North America / East-Coast)

At SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers , ensuring their users digital pass is always at fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.

Our cutting-edge platform seamlessly integrates with existing mobile platforms, credential technologies, and business systems delivering authorized access to everything, everywhere, all through a centralized access management system.

At the heart of our mission is the desire to connect people with the right place at the right time. Behind our cutting-edge solutions, you’ll find a tech-savvy team relentlessly driven by the company’s mission. We’re problem-solvers with unshakable grit and an entrepreneurial mindset that keeps us ahead of the curve. When you step into the world of SwiftConnect, you’re not just applying for a job; you’re seizing the opportunity to redefine the future by helping people navigate their world better.

As an Operations Analyst at SwiftConnect, you will play a critical role in driving operational excellence across the organization. You are a systems thinker with a passion for structure, data integrity, and process optimization. With a sharp eye for detail and a talent for turning complexity into clarity, you’ll ensure that internal tools, reporting, and data flow smoothly between teams. Your work will empower stakeholders across Sales, Customer Experience, and Finance to make informed decisions and deliver a seamless customer journey. From CRM administration to cross-functional reporting, your contributions will be foundational to SwiftConnect’s growth and scalability.

• Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close.  Analyze pipeline data to refine sales strategy, improve conversion rates, and identify and solve process bottlenecks, ensuring our CRM is always optimized, accurate, and drives revenue visibility.

• Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network. Analyze customer lifecycle and velocity to pinpoint operational improvements and identify upsell and cross-sell opportunities across the customer base. Your insights will drive smarter expansion, targeting, and revenue growth.
  
  

• Own the Contract Lifecycle: Own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival. Track and manage contractual obligations, including deliverables, SLAs, and specialized deal terms, so the company consistently meets its commitments and no obligation goes unmonitored.

• Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready. Establish consistent naming conventions, folder structures, and version control practices that keep processes documented and documents usable across teams. You’ll keep our teams aligned and informed.
  
  

• Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience regardless of how their deal was structured. Deliver internal reporting that informs strategic decisions and surfaces discrepancies before they reach the customer.Your work fuels financial precision and organizational clarity.
  
  

• Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives. Build and maintain dashboards and reporting that gives leaders real-time visibility into performance.  Serve as a go-to resource for sales-related ad-hoc data requests, turning quick-turn asks into clear actional insights. Your reports help leaders measure what matters and take confident action.
  
  

• Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey (Marketing, Sales, Customer Experience, Finance, Support, Portfolio Management) and ensure nothing falls through the cracks at each transition.  Build and maintain the communication frameworks (status updates, shared dashboards, escalation paths) that keep cross-functional teams aligned. Identify friction points in these handoffs and drive process improvements that create a seamless experience for both internal teams and customers.  

• Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency. Your drive to simplify complex workflows will help us scale smarter.

• Be a self-starter with an appetite to learn the dynamics of a fast-paced SaaS company, with at least 4 years of experience in sales operations, revenue operations, business analytics, or program management or a related field where you have demonstrated analytical rigor and operational impact.

• Ability to think creatively and find innovative solutions to challenges; superior problem solving skills

• Experience working collaboratively with cross-functional teams such as sales, marketing, customer experience, and product development

• Outstanding written and verbal communication skills

• Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business

• Proficient with Salesforce reporting and dashboards (Admin certification a plus), Google workspace, Slack, and Sales Operation Processes.  Strong Excel/Sheets skills required; experience with BI tools (Metabase, Tableau, or similar) helpful.

• Join a CRE-Tech pioneer that leads the connected access enablement industry

• Work with state-of-the-art technology that shapes the future of connected access experiences

• Play a crucial role in redefining the customer experience and have a direct impact on how people interact with spaces and places

• Chart your career growth path with us as our company expands, creating potential advancement opportunities

• Immerse yourself in an environment that fosters creativity, encourages fresh ideas, and celebrates innovation

• Receive a competitive salary and benefits package to recognize your contributions

Join us and become part of a team that doesn’t just meet expectations; we exceed them. Elevate your career, make a meaningful impact, and celebrate your contributions