What are the responsibilities and job description for the Customer Support Assistant position at Swift7 Consultants?
Company Description
Swift 7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic solutions that accelerate performance, strengthen operational efficiency, and empower organizations to achieve long-term success. Our team combines analytical precision with a client-centered approach, creating tailored frameworks that help businesses navigate complexity with confidence. We value excellence, accountability, and continuous growth, and we are committed to building a collaborative environment where talent thrives and innovation is encouraged.
Job Description
We are seeking a highly organized and service-oriented Customer Support Assistant to join our team in Houston, TX. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.
Responsibilities
Swift 7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic solutions that accelerate performance, strengthen operational efficiency, and empower organizations to achieve long-term success. Our team combines analytical precision with a client-centered approach, creating tailored frameworks that help businesses navigate complexity with confidence. We value excellence, accountability, and continuous growth, and we are committed to building a collaborative environment where talent thrives and innovation is encouraged.
Job Description
We are seeking a highly organized and service-oriented Customer Support Assistant to join our team in Houston, TX. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.
Responsibilities
- Provide professional and timely assistance to clients via phone, email, and other communication channels.
- Manage and track customer inquiries, ensuring accurate documentation and follow-through.
- Collaborate with internal departments to resolve issues and deliver high-quality support.
- Maintain updated knowledge of company services, processes, and client needs.
- Assist with scheduling, account updates, service coordination, and follow-ups.
- Identify opportunities to enhance the customer experience and improve service workflows.
- Strong written and verbal communication skills.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and prioritize effectively in a dynamic setting.
- Customer-focused mindset with a professional and courteous approach.
- Problem-solving skills and the ability to work both independently and collaboratively.
- Proficiency with basic computer systems, office tools, and customer management platforms.
- Competitive salary: $50,000 – $55,000 annually.
- Opportunities for career growth and internal advancement.
- Professional development and training programs.
- Supportive and collaborative work environment.
- Stable full-time position with long-term career potential.
Salary : $50,000 - $55,000