What are the responsibilities and job description for the Customer Service Liaison position at Swift7 Consultants?
Company Description
At Swift7 Consultants, we are committed to excellence in logistics and supply chain solutions. Our team thrives on efficiency, innovation, and collaboration, ensuring that every operation runs smoothly and effectively. Join us and be part of a company that values your contribution and supports your growth.
Job Description
We are seeking a Customer Service Liaison to join our team in New Orleans. In this role, you will act as the primary point of contact between our clients and internal teams, ensuring seamless communication, problem resolution, and high levels of client satisfaction.
Responsibilities
At Swift7 Consultants, we are committed to excellence in logistics and supply chain solutions. Our team thrives on efficiency, innovation, and collaboration, ensuring that every operation runs smoothly and effectively. Join us and be part of a company that values your contribution and supports your growth.
Job Description
We are seeking a Customer Service Liaison to join our team in New Orleans. In this role, you will act as the primary point of contact between our clients and internal teams, ensuring seamless communication, problem resolution, and high levels of client satisfaction.
Responsibilities
- Serve as the main contact for client inquiries, providing timely and effective solutions
- Coordinate with internal teams to address client needs and follow up on requests
- Maintain accurate records of client interactions and transactions
- Monitor client feedback and proactively identify opportunities to improve services
- Support the development of processes to enhance client experience
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Detail-oriented with excellent organizational abilities
- Problem-solving mindset and proactive approach
- Professional demeanor and commitment to client satisfaction
- Competitive salary: $51,000 – $54,000 per year
- Opportunities for professional growth and development
- Supportive and collaborative work environment
- Skills development and training programs
Salary : $51,000 - $54,000