What are the responsibilities and job description for the Senior Sys & App Mgt & Sup Specialist position at swift?
ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Job Summary: We are seeking a highly skilled and experienced Senior Systems & Application Management & Support Specialist to ensure the stable operation and optimal performance of critical systems and applications within S.W.I.F.T. SCRL. This role involves proactive monitoring, incident resolution, and continuous improvement of our technical infrastructure. Job Responsibilities: Lead the day-to-day operation, monitoring, and support of complex enterprise systems and applications, ensuring high availability and performance. Perform in-depth incident management, including troubleshooting, diagnosis, and resolution of technical issues, often under pressure. Participate in on-call rotations and provide out-of-hours support for critical incidents. Implement and manage system configurations, patches, and upgrades, ensuring minimal disruption to services. Collaborate with development teams, infrastructure teams, and vendors to resolve complex technical problems and implement new solutions. Develop and maintain comprehensive documentation for systems, applications, and support procedures. Proactively identify potential issues and implement preventive measures to enhance system reliability and efficiency. Contribute to the design, testing, and deployment of new systems and application functionalities. Mentor junior team members and share technical knowledge and best practices. Adhere to ITIL best practices for incident, problem, and change management. Job Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 5-7 years of experience in system administration, application support, or a similar technical role in a complex enterprise environment. Proven expertise in operating systems (e.g., Linux, Windows Server) and scripting languages (e.g., Python, Bash, PowerShell). Strong understanding of network protocols, firewalls, load balancers, and DNS. Experience with application servers (e.g., JBoss, WebLogic, Tomcat) and relational databases (e.g., Oracle, SQL Server). Familiarity with monitoring tools (e.g., Nagios, Splunk, Dynatrace) and incident management systems. Demonstrated ability to diagnose and resolve complex technical issues independently and as part of a team. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Strong problem-solving, analytical, and organizational skills with meticulous attention to detail. Ability to work effectively in a fast-paced, high-pressure environment. ITIL Foundation certification is a plus. What we offer We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification. Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us. Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. Interested in working at Swift, but the role you are looking for is not available yet? Please create an account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.