Data Acquisition & Support Squad Lead

ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12,000 banks and financial institutions. 1. Key Responsibilities / What to Expect Leadership & Team Development: Lead and mentor the Data Acquisition & Support squad, promoting collaboration, accountability, and continuous improvement. Data Sourcing & Monitoring: Oversee sourcing activities, monitor data feeds, and ensure timely data acquisition from trusted providers. Collaboration: Build strong relationships with customers/partners and ensure strong collaboration with adjacent squads to support data acquisition needs and resolve issues promptly. Customer Engagement: Lead the squad to deliver high-quality customer engagement and proactively increases customer self‑service opportunities in line with self-help strategy. Operational Excellence: Implement best practices for workflow/process management, capacity allocation, and performance tracking. Scalability & Innovation: Identify opportunities for process optimization and automation to enhance efficiency and prepare for future expansion. Governance & Compliance: Ensure adherence to internal standards and external regulatory requirements during data acquisition. Performance Monitoring: Define KPIs, monitor progress, and report outcomes to leadership, ensuring transparency and accountability. 2. What You Need to Be Successful Education: Bachelor’s degree in Data Management, Business, Operations, or related field; advanced degree is a plus. Experience: 8 years in data operations or related fields, with at least 5 years in a leadership role. Proven experience in data sourcing/management and customer engagement. Familiarity with financial data products and regulatory requirements is advantageous. Skills: Strong leadership and people management capabilities. Strategic thinker with a hands-on approach to execution. Expertise in data acquisition processes and workflow optimization. Excellent analytical, problem-solving, and decision-making skills. Ability to influence and collaborate across multiple stakeholders and geographies. Outstanding communication and stakeholder engagement skills. 3. Success Metrics Timely and accurate acquisition of data from trusted sources. Improved efficiency and scalability of acquisition processes. Positive stakeholder feedback and measurable operational enhancements. Successful integration of automation and process improvements. Successful demonstration of improved customer‑centric communication and implementation of self-help. What we offer We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification. Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us. Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. Interested in working at Swift, but the role you are looking for is not available yet? Please create an account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.