Lead Technician

Job Overview

Swift Restoration is seeking a dependable, motivated, and hardworking individual to join our growing team as a Lead Restoration Technician.

This is a hands-on leadership position that combines crew management, customer service, and detailed project documentation. Our ideal candidate is someone who takes pride in their work, communicates professionally, and has the ability to lead a team while actively participating in the physical labor required to complete restoration projects.

Previous experience in management, construction, demolition, or property restoration is preferred, but we are willing to train the right candidate. We value a strong work ethic, dependability, attention to detail, and a willingness to learn just as much as industry experience.

The Lead Technician reports directly to our Project Manager, who oversees project estimating and overall project management. Initially, the Lead Technician will work alongside and shadow our Project Manager to learn our procedures, equipment, documentation requirements, and expectations. Once the Project Manager is confident in their abilities, the Lead Technician will take responsibility for independently leading the field operations of restoration projects from start to finish.

Key Responsibilities Crew Leadership & Field Operations

• Lead, organize, and supervise a crew performing water damage mitigation, mold remediation, demolition, carpet cleaning, and other restoration services.
• Work hands-on alongside crew members to complete restoration and demolition tasks.
• Assign daily responsibilities and ensure labor is completed efficiently and correctly.
• Maintain a productive, professional, and safe working environment.
• Ensure proper setup, placement, operation, and removal of restoration equipment.
• Identify potential issues during projects and communicate them promptly to the Project Manager.
• Maintain clean and organized job sites throughout each project.

Customer Relations & Communication

• Serve as the primary on-site contact for customers during restoration projects.
• Communicate professionally and clearly with customers regarding the work being performed and project progress.
• Address customer questions and concerns respectfully.
• Treat customers' homes, businesses, and belongings with care and professionalism.
• Maintain a positive attitude and professional appearance while representing Swift Restoration.
• Keep the Project Manager informed of customer concerns, project updates, and unexpected job conditions.

Project Documentation

• Document restoration projects accurately from initial setup through final completion.
• Use our company CRM, Albi, to maintain project records and daily documentation.
• Take detailed photographs before, during, and after work is performed.
• Complete daily drying logs, moisture readings, and equipment documentation.
• Create accurate sketches of affected areas and document work performed.
• Track equipment placement, movement, and removal throughout each project.
• Record additional damage, changes in project conditions, and other important job information.
• Ensure documentation is thorough, accurate, and completed in a timely manner.

Safety, Equipment & Company Standards

• Follow established safety procedures and proper use of personal protective equipment (PPE).
• Ensure tools and restoration equipment are used properly and safely.
• Maintain accountability for company equipment, tools, and supplies.
• Assist with loading, unloading, cleaning, and organizing equipment and company vehicles.
• Maintain a clean and organized work environment.
• Safely operate company vehicles when necessary.
• Participate in scheduled emergency response and on-call rotations.

Preferred Qualifications

We understand that great leaders come from different backgrounds. While restoration experience is beneficial, we are open to training motivated individuals who demonstrate strong leadership potential and a willingness to learn.

Preferred experience includes one or more of the following:

• Previous experience in a leadership, supervisory, or crew management position.
• Experience in construction, demolition, remodeling, or related trades.
• Experience in water damage mitigation, mold remediation, or property restoration.
• Experience operating power tools, hand tools, and construction equipment.
• Experience communicating directly with customers or managing work at customer properties.

Additional qualities we're looking for:

• Strong communication and customer service skills.
• Ability to lead by example and work effectively with others.
• Dependability, punctuality, and a strong work ethic.
• Attention to detail and willingness to maintain accurate documentation.
• Good organizational skills and ability to manage daily tasks efficiently.
• Comfortable learning and using technology for job documentation.
• Ability to perform physically demanding work in a construction and restoration environment.
• Willingness to learn new skills and follow established procedures.
• Ability to work independently after completing training.
• Valid driver's license.
• Availability for scheduled emergency and on-call work.

Experience with Albi or other restoration management software is not required. Training will be provided.

Training & Career Development

At Swift Restoration, we believe in developing employees and providing them with the knowledge and tools necessary to succeed.

Our Lead Technician will receive hands-on training alongside our Project Manager, learning our company's restoration procedures, customer service expectations, job documentation processes, and crew management standards.

As the individual gains experience and demonstrates their ability to manage field operations effectively, they will be given greater independence and responsibility.

We are looking for someone interested in becoming a valuable, long-term member of our team and growing alongside our company.

What Matters Most to Us

While technical skills can be taught, we believe certain qualities are essential to success in this position.

1. Customer Relations

Our customers are often experiencing stressful situations involving damage to their homes or businesses. We expect our Lead Technician to communicate clearly, act professionally, and treat every customer and property with respect.

2. Quality Documentation

Accurate documentation is a critical part of our business. Our Lead Technician must take ownership of project photographs, drying logs, sketches, and daily job records to ensure every project is properly documented from start to finish.

3. Crew Leadership & Productivity

We need someone who can organize a crew, lead by example, and ensure work is completed efficiently without sacrificing quality. This is not a position where you simply supervise others—you will be working alongside your crew to get the job done.

Join Our Team

If you have experience in management, construction, demolition, or restoration—or believe you have the work ethic and leadership potential to succeed in this industry—we encourage you to apply.

At Swift Restoration, we're looking for someone who takes pride in doing things the right way, values teamwork, and wants to build a career with a growing restoration company.

We are willing to invest in training the right person who is willing to invest in themselves.

Pay: $16.00 - $22.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits:

• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Work Location: In person

Salary : $16 - $22