What are the responsibilities and job description for the Service Advisor position at Swiderski Equipment?
Swiderski Equipment, one of Wisconsin’s premier and long-established agriculture and construction equipment dealerships, is an enthusiastic, self-driven individual to join our service team! This individual provides assistance to the Service Manager in various ways through warranty submission, filling in during absences and providing telematics support to our customers. This position works closely with all service and parts department team members, as well as maintains positive professional relationships with manufacturer reps.
What You’ll Do:
- Monitor telematics connections for alerts and error codes, along with pertinent machine data and properly communicate with service manager to proactively address alerts and codes
- Utilize technology programs in the service department, including machine data, fleet management notifications, error codes and service interval scheduling
- Complete warranty paperwork and submit needed materials on-time and in accordance with manufacturer protocols for warranty claims
- Collaborate with service technicians and parts specialists to complete and submit warranty claims
- Assist service manager with day-to-day tasks, as deemed necessary by the service manager.
- Provide backup assistance and fill-in for service manager as needed
- Develop a successful relationship with manufacturer service reps
- Answer customer calls for service work and assist service manager, as needed
What It Takes:
- Must be highly organized
- Exceptional customer service
- Must be proficient with computers as this role requires a significant amount of writing and computer work
* Prior experience working in a service department and/or in the Ag equipment field is highly desired. Mechanical background or ag background is also a plus, though not required. Salary commensurate with experience.
What You’ll Get
- Job related training and development
- Above average pay
- Benefits package including medical, dental, vision and 401K plan with company match
- The chance to work for a long-standing family business that is the best in the industry.