What are the responsibilities and job description for the Automotive Service Technician/Mechanic position at Swickard TOM, LLC d/b/a Mercedes-Benz of Thousand Oaks?
Description
Veterans encouraged to apply
The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.
Responsibilities:
- Diagnose vehicle malfunctions using diagnostic tools, inspections, and customer-reported symptoms
- Perform repairs across all vehicle systems -- engine, transmission, brakes, electrical, and more -- to OEM specifications
- Test all repairs to confirm functionality and safety before vehicle return
- Document repairs and parts accurately on every service order
- Communicate technical issues to guests clearly and professionally
- Provide accurate estimates and timelines, and keep guests updated throughout the service visit
- Perform test drives to evaluate performance and confirm repair quality
- Research technical information and consult service manuals or colleagues to solve complex problems
- Recommend preventative maintenance services to guests
- Stay current on Mercedes-Benz technologies and repair procedures through ongoing training and certifications
- Maintain a clean, organized bay and adhere to all safety protocols
- Contribute to a positive and efficient service department
Qualifications:
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Valid driver's license with a clean driving record.
- Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience (some dealerships may accept less experience with relevant training and certifications).
- Completion of an automotive technician training program or equivalent experience.
- Possession of Automotive Service Excellence (ASE) certifications is a strong plus (specific certifications may vary depending on dealership).
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent problem-solving and critical thinking skills.
- Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
- Good communication and interpersonal skills to interact effectively with customers.
- Ability to work independently and as part of a team in a fast-paced environment.
- Automotive Service Excellence (ASE) certifications a plus.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
- Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan – invest in your future.
- PTO and paid holidays
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Salary : $24 - $50