What are the responsibilities and job description for the Service Advisor position at Swickard TOL, LLC d/b/a Lexus of Thousand Oaks?
Description
Thousand Oaks, CA | Lexus | Luxury brand | Service Advisor | CSI | 2 years experience | Lexus experience a plus | Veterans encouraged to apply | $60,000 - $120,000 /yr OTE
IS THIS YOU?
• Your CSI scores reflect what your guests already know -- that you listen, follow through, and never leave someone wondering about their vehicle
• You bring 2 years of service advisor experience and a track record of guest loyalty that follows you from store to store
• You're looking for a role at a premium luxury brand where the standard matches how you already operate
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Lexus of Thousand Oaks serves a loyal, high-expectation guest base in one of Southern California's most established luxury markets. Lexus guests have high standards for how they're treated -- and they return to the advisors who consistently meet those standards. This is a role for a service professional who has built a reputation for outstanding CSI and is ready to bring that standard to a Lexus operation.
WHAT YOU'LL DO
• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery -- with a standard that reflects the Lexus brand
• Communicate technical repair information clearly and confidently -- setting accurate expectations, earning authorization, and keeping guests informed at every stage
• Build precise estimates, commit to realistic timelines, and follow through on every commitment without exception
• Coordinate with technicians and parts to keep repair workflows efficient and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance -- clearly, honestly, and without pressure
• Deliver a white-glove pickup and delivery experience that reinforces why Lexus guests come back
• Maintain accurate, complete records in the DMS and uphold all documentation and compliance standards
• Protect and build your CSI performance -- it is the primary measure of how well this role is being done
WHAT WE'RE LOOKING FOR
• 2 years of service advisor experience in a franchised dealership -- required
• Outstanding CSI performance -- this is a non-negotiable requirement, not a preference. We will ask, and your record will speak for itself
• Lexus or luxury brand experience a strong plus -- familiarity with the Lexus guest profile and service standard is an advantage
• A track record of repeat guests and guest-initiated referrals -- the mark of an advisor who genuinely earns loyalty
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator under volume and pressure -- accuracy and professionalism don't drop when it gets busy
• Valid driver's license with a clean driving record
• A genuine hospitality mindset -- your guests feel the difference between someone going through the motions and someone who actually cares
WHAT WE OFFER
• OTE of $60,000 - $120,000 /yr
• Paid Lexus manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A store culture that takes CSI seriously at every level -- leadership, process, and team alignment all support your ability to deliver
WHY LEXUS OF THOUSAND OAKS
• Lexus is one of the most respected luxury brands in the country -- built on a reputation for reliability, refinement, and a guest experience that goes beyond the transaction
• Thousand Oaks is a strong, family-oriented luxury market with a loyal Lexus ownership base -- guests here return to the people who take care of them
• A store that holds CSI as a genuine cultural standard, not a metric to manage around -- the whole operation is built to support advisors who deliver exceptional guest experiences
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- align naturally with what a Lexus advisor does every day
• Leadership that removes obstacles, supports your performance, and recognizes the advisors who build guest loyalty over time
Lexus of Thousand Oaks is a store where an advisor with outstanding CSI and a genuine hospitality mindset can build lasting guest relationships and a career worth staying for. Lexus guests are discerning -- and when they find an advisor who consistently meets their standard, they stay loyal and they tell people. That loyalty is real earning potential.
If you have the experience, the CSI record, and the guest-first mindset this role demands -- we'd like to meet you.
Salary : $60,000 - $120,000