What are the responsibilities and job description for the Service Advisor position at Swickard TOJL, LLC d/b/a Land Rover Thousand Oaks?
Description
Thousand Oaks, CA | Land Rover | Luxury European brand | Hospitality | Service Advisor | No automotive experience required | Sales and hospitality backgrounds welcome | Veterans encouraged to apply | $50,000 - $120,000 OTE
IS THIS YOU?
• Strong candidates have come from hospitality, retail, luxury client services, sales, and other guest-facing environments. The best advisors here are the ones who lead with care, communicate with clarity, and follow through every single time.
• You're warm, professional, and able to make every guest feel heard and taken care of -- whether you're explaining a repair or following up on a completed visit
• You come from sales, hospitality, or customer service and you're motivated, hungry, and ready to grow into a high-earning advisory role
• You want to represent a passionate, adventure-driven luxury brand at a store that invests in your development from day one
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Land Rover Thousand Oaks serves a loyal, high-expectation guest base in one of Southern California's most established luxury markets. Our guests are passionate about the brand and the vehicles they drive -- and they return to the advisors who listen, communicate clearly, and follow through without exception. No automotive experience required; we hire for character and train the rest.
WHAT YOU'LL DO
• Greet guests warmly and professionally -- establishing genuine rapport from the first interaction
• Listen carefully to guest concerns and accurately document vehicle issues so technicians have what they need to get the job done right
• Explain repair and maintenance services clearly and effectively -- translating technical information into language every guest can understand and trust
• Coordinate with technicians to ensure timely, quality service delivery and keep guests informed throughout the process
• Prepare and review repair estimates with guests -- building transparency and trust at every step
• Identify and present additional service and maintenance opportunities that protect guest safety and vehicle performance
• Maintain detailed, accurate service records in the DMS
• Follow up with guests after service to ensure satisfaction and build the kind of loyalty that brings them back
WHAT WE'RE LOOKING FOR
• Prior experience in sales, hospitality, or customer service -- required. Automotive service advisor experience is a strong plus but not required
• Excellent communicator -- warm, clear, and professional in person, on the phone, and in writing
• Highly organized with strong time management skills -- able to handle multiple priorities in a fast-paced environment without losing accuracy or composure
• Motivated and hungry -- you have a genuine desire to succeed, grow your earnings, and build a long-term career
• Professional appearance and demeanor -- Land Rover guests expect a premium experience at every touchpoint
• Basic computer skills and comfort with service management software -- or quick to learn
• Valid driver's license with a clean driving record
• A genuine hospitality mindset -- every guest interaction is an opportunity to earn loyalty
WHAT WE OFFER
• OTE of $50,000 - $120,000 annually
• Paid Land Rover manufacturer and product training -- we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A supportive team culture at a premium luxury brand that invests in developing its people
WHY LAND ROVER THOUSAND OAKS
• Land Rover is a passionately followed luxury brand -- guests here care deeply about their vehicles and stay loyal to advisors who match that care with genuine attentiveness and follow-through
• Thousand Oaks is a strong, family-oriented luxury market with a loyal guest base -- relationships built here compound over time and drive real earning potential
• A store that develops advisors from outside automotive -- the training is structured, the support is real, and your earning potential grows with your expertise
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are exactly what this role looks like in practice every day
• Leadership that removes obstacles and gives you the tools, training, and encouragement to perform at your best
Land Rover Thousand Oaks is a store where a motivated, people-first service advisor can build lasting guest relationships and a career worth having. The earning potential is real, the training is there, and the guest base rewards advisors who show up, communicate well, and never leave someone wondering.
If you're warm, motivated, and ready to build something at one of Southern California's most respected luxury brands -- we'd like to meet you.
Salary : $50,000 - $120,000