What are the responsibilities and job description for the Service Support Specialist position at Swickard Shared Services, d/b/a Swickard Auto Group?
Description
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group.
How You Will Make an Impact
Our guests expect luxury, value, and world-class service. As a Service Support Specialist, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle
Responsibilities
- Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center
- Scheduling service reservations
- Identify guests’ needs, clarify information, and offer assistance and support
- Responding to guest inquiries via chat
Qualifications
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- At least 18 years of age
- Ability to effectively manage time to meet and exceed targets
- A strong desire to succeed
- Focus on providing customers an outstanding experience in every interaction
- Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries
- Ability to multi-task (example: finishing emails or chat sessions while taking calls)
- Organizational skills
- Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company
- Ability to de-escalate a guest interaction
- Able to work as a team player and uphold the company’s standards of professionalism and integrity
- Strong communication skills
- Experience with CDK Service Edge is a plus
- Punctual and dependable with scheduling flexibility
- Pass a criminal background check
Physical Requirements
- Standing and Walking: Attendants spend significant time on their feet, walking around the dealership lot and moving vehicles.
- Lifting and Pushing: They must be able to lift up to 50lbs of equipment and push cars, often in tight spaces.
- Reaching and Bending: Attendants frequently reach, bend, and stoop to access vehicle doors and features.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan – invest in your future!
- PTO and paid Holidays
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Salary : $16 - $17
