What are the responsibilities and job description for the Experienced Automotive Service Advisor position at Swickard SF Corporation, d/b/a Jaguar Land Rover San Francisco,?
Description
San Francisco, CA | Land Rover | Premier luxury brand | Hospitality | Veterans encouraged to apply
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality -- in the heart of one of the most iconic cities in the world. Our guests are discerning, high-net-worth, and loyal to a brand they believe in. Our service team is built to honor that loyalty at every interaction.
WHAT YOU'LL DO
• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a white-glove pickup and delivery experience that reflects the Land Rover brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent the Land Rover brand with the polish, professionalism, and genuine hospitality its clientele expects
WHAT WE'RE LOOKING FOR
• 2 years of service advisor experience in a franchised dealership -- luxury or premium brand experience a strong plus
• Land Rover, Jaguar, or European brand experience preferred
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds trust with high-net-worth guests and keeps technicians and managers aligned
• Ability to manage high volume accurately without losing attention to detail or guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does
WHAT WE OFFER
• Income potential of $50,000 - $120,000 annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Land Rover manufacturer and product training
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts
• A high-performance team culture built on standards, accountability, and genuine care for the guest
WHY LAND ROVER SAN FRANCISCO
• Land Rover is a globally revered luxury brand with a fiercely loyal following -- the guests who walk through our doors are serious, sophisticated, and relationship-driven
• This is an iconic downtown San Francisco store with strong volume and a high-net-worth guest base that rewards advisors who lead with expertise and genuine care
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earning potential is real
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and removes roadblocks so you can perform at your best
Land Rover San Francisco guests don't just want their vehicle serviced. They want to feel genuinely taken care of by someone who knows the brand and respects their time. This is a store where the brand, the market, and the culture all align -- giving a skilled advisor the perfect environment to build lasting guest relationships, grow their income, and build a career worth staying for.
If you're ready to represent one of the most iconic luxury brands in the world at one of the most prestigious stores in the country -- this is your next move.
Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $50,000 - $120,000