What are the responsibilities and job description for the Service Advisor position at Swickard Gresham LLC, d/b/a Gresham Toyota?
Description
Gresham, OR | Toyota | Trusted brand | Service Advisor | 1+ year dealership experience | Pacific Northwest | Veterans encouraged to apply | $40,000 - $120,000 OTE
IS THIS YOU?
• You have at least a year of dealership service advisor experience and you know how to write a solid repair order, set accurate expectations, and follow through
• You build guest trust naturally -- through clear communication, honest recommendations, and doing exactly what you said you'd do
• You're looking for a high-volume Toyota store in a welcoming Pacific Northwest community where your skills and your effort translate directly into real earning potential
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Gresham Toyota, we serve a community that values trust, reliability, and a service experience that respects their time. Toyota guests return not just because of the vehicle -- but because of the relationship they've built with the people who take care of it. Our Service Advisors are the foundation of that relationship.
WHAT YOU'LL DO
• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Gresham Toyota and our hospitality standard in every guest interaction
WHAT WE'RE LOOKING FOR
• 1+ year of service advisor experience in a franchised dealership -- required
• Toyota or import brand experience a strong plus -- familiarity with Toyota service processes and systems is an advantage
• Track record of strong CSI and NPS performance and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does
WHAT WE OFFER
• OTE of $40,000 - $120,000 annually
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for the guest
WHY GRESHAM TOYOTA
• Toyota is one of the most trusted and in-demand brands on the road -- consistent volume means steady traffic and real earning potential for a motivated advisor
• Edmonds is a tight-knit, welcoming community in the greater Portland metro area -- guests here return because they trust the people who take care of them
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earning potential is real
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and removes roadblocks so you can perform at your best
Gresham Toyota has the volume, the brand trust, and the community to give a skilled service advisor a genuinely rewarding place to grow. Toyota guests are loyal -- and they stay loyal to the advisor who listens, follows through, and makes every visit feel effortless.
If you have a year of dealership experience and a guest-first mindset ready to grow -- we'd like to meet you.
Salary : $40,000 - $120,000