What are the responsibilities and job description for the Service Advisor position at Swickard Gladstone LLC, d/b/a Swickard Honda?
Description
Gladstone, OR | High-Volume Service Drive | $70K–$100K Opportunity
Swickard Honda is looking for a strong Service Advisor who can manage the drive, communicate clearly with guests, and keep work moving through the shop.
This role sits at the center of the operation. You control the guest experience, the repair order, and the flow between the customer and the technician. If you are organized, communicate well, and can handle a fast-paced service environment, this is a solid opportunity.
About the Store
Swickard Honda serves a high-volume customer base with consistent service demand. Our guests expect clear communication, accurate timelines, and reliable follow-through. As part of Swickard Auto Group, we operate with structured processes, strong support teams, and a focus on consistent execution.
What You’ll Do
- Greet guests and perform vehicle intake
- Write and manage repair orders from start to finish
- Clearly explain maintenance and repair recommendations
- Provide accurate estimates and timelines
- Communicate with technicians on diagnostics and repair status
- Keep guests informed throughout the repair process
- Close repair orders with accuracy and professionalism
- Build long-term relationships through follow-up and trust
How the Drive Operates
- Steady, high-volume service traffic
- Structured repair order process
- Strong technician and parts support
- Clear communication between service, parts, and management
- Focus on efficiency, accuracy, and guest experience
Performance Expectations
- Maintain strong CSI performance
- Meet labor and parts sales goals
- Ensure accurate and complete repair orders
- Communicate consistently with every guest
- Follow all dealership processes and compliance standards
What We’re Looking For
- Prior Service Advisor experience a plus
- Automotive or customer service experience required
- Strong communication and organization skills
- Ability to manage multiple repair orders at once
- Professional presence and steady follow-through
- Valid driver’s license with clean driving record
Compensation & Benefits
- Competitive base pay plus performance incentives
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and holidays
- Ongoing training and development
- Employee vehicle purchase and service discounts
Why Swickard Honda
- High car count and consistent earning opportunity
- Stable workflow and strong service demand
- Structured environment with clear processes
- Opportunity to grow within Swickard Auto Group
- A culture built on accountability, consistency, and follow-through
If you are a strong communicator who can manage a service drive and deliver a consistent guest experience, we want to hear from you!
Salary : $70,000 - $100,000