What are the responsibilities and job description for the Service Advisor position at Swickard Edmonds, LLC, d/b/a Swickard Toyota?
Description
Edmonds, WA | Toyota | Japanese brand | Service advisor | 2 years experience required | Fixed ops | RO | CSI | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $50,000 - $120,000 OTE
IS THIS YOU?
• You have 2 years of service advisor experience, a consistent CSI record, and a pipeline of returning guests who ask for you by name -- because you set accurate expectations, follow through without being reminded, and make every service visit feel straightforward
• You're ready to bring that standard to a high-volume Snohomish County Toyota store where Toyota's loyal ownership community rewards the advisor who takes genuine care of them -- visit after visit, vehicle after vehicle
WHO WE ARE
Swickard Toyota in Edmonds is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40 dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Edmonds or Anchorage, the standard is the same. Do right by people, every time.
WHAT YOU'LL DO
• Manage a full repair order load from write-up through vehicle return -- setting accurate expectations on timeline, cost, and scope and following through on every commitment without exception
• Communicate multi-point inspection findings to guests clearly and honestly -- presenting additional service recommendations that protect their vehicle without pressure or oversell
• Coordinate with technicians and parts throughout the repair process to keep workflow moving and guests informed of any changes in scope or timing
• Build and maintain a returning guest book through consistent follow-up, proactive scheduling reminders, and the kind of service experience that makes guests ask for you specifically
• Handle guest concerns and escalations with composure and a solution-first approach -- resolving issues before they become complaints
• Maintain accurate repair order documentation and DMS records throughout every transaction
WHAT WE'RE LOOKING FOR
• 2 years of service advisor experience at a franchised dealership -- required
• Toyota or Japanese brand experience strongly preferred -- familiarity with Toyota's service culture, ToyotaCare programs, and the brand's high-retention ownership base is a meaningful advantage in this market
• A demonstrable CSI record -- guests who return to you specifically and a track record of clean, honest repair order communication
• Strong RO management skills -- able to carry a full advisor load accurately and efficiently without dropping commitments
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record
WHAT WE OFFER
• OTE of $50,000 - $120,000 /yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into service drive manager and service management roles at Swickard
• Employee vehicle purchase and service discounts
WHY SWICKARD TOYOTA
• Toyota's Snohomish County ownership community is one of the most loyalty-driven in the Pacific Northwest -- guests return on schedule, refer their family and neighbors, and stay with the advisors who take care of them. An experienced advisor who earns that loyalty builds a book that sustains top-of-range earnings without starting from scratch every month
• A family-oriented Edmonds community where word of mouth travels fast and an advisor's reputation for honest, reliable service is a genuine competitive advantage that compounds over time
• Toyota's broad model range -- sedans, trucks, SUVs, hybrids, and a growing EV lineup -- means varied and engaging guest interactions across a wide cross-section of the Snohomish County market
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what an experienced Service Advisor does at their best in every guest interaction
If you're an experienced service advisor with a proven CSI record, a returning guest base, and the discipline to follow through on every commitment -- apply.
Salary : $50,000 - $120,000