What are the responsibilities and job description for the Experienced Service Advisor position at Swickard Edmonds, LLC, d/b/a Swickard Toyota?
Description
Edmonds, WA | Toyota | Trusted brand | 2 years experience | Pacific Northwest | Veterans encouraged to apply | $50,000 - $150,000 /yr OTE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Swickard Toyota of Edmonds, we serve a community that values trust, reliability, and a service experience that respects their time. Toyota guests return not just because of the vehicle -- but because of the relationship. Our Service Advisors are the people who build and keep that trust, one visit at a time.
WHAT YOU'LL DO
• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Swickard Toyota of Edmonds and our hospitality standard in every guest interaction
WHAT WE'RE LOOKING FOR
• 2 years of service advisor experience in a franchised dealership -- required
• Toyota or domestic brand experience a strong plus -- familiarity with Toyota service processes, menus, and systems is an advantage
• Track record of strong CSI and NPS scores and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds lasting trust with guests and keeps technicians and managers aligned
• Able to manage high volume accurately without losing attention to detail or the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does
WHAT WE OFFER
• OTE of $50,000 - $150,000 /yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for one another
WHY SWICKARD TOYOTA OF EDMONDS
• Toyota moves. It's one of the most trusted and in-demand brands on the road -- consistent volume means steady traffic and real earning potential for a motivated advisor
• Edmonds is a tight-knit, welcoming community in the greater Seattle market -- guests here return because they trust the people who take care of them
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earning potential is real
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and removes roadblocks so you can perform at your best
Swickard Toyota of Edmonds has the brand loyalty, the community, and the operational culture to give a skilled service advisor a genuinely rewarding place to grow. Toyota guests come in trusting the brand -- and they leave loyal to the advisor who delivers on that trust consistently.
If you're an experienced advisor ready to build lasting guest relationships at a store that invests in its people -- we'd like to meet you.
Salary : $50,000 - $150,000