What are the responsibilities and job description for the Courtesy Vehicles Coordinator position at Swickard Edmonds, LLC, d/b/a Swickard Toyota?
Description
Edmonds, WA | Toyota | Hospitality | Veterans encouraged to apply
Swickard Auto Group is a hospitality company that happens to sell and service cars.
We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Swickard Toyota of Edmonds, we serve a community that values reliability, trust, and a service experience that respects their time. The Courtesy Vehicles Coordinator plays a direct role in making that experience seamless -- and it matters more than most people realize.
WHAT YOU'LL DO
• Manage the full courtesy vehicle program -- scheduling, check-out, check-in, condition documentation, and fleet availability -- so every guest transition is smooth and stress-free
• Coordinate loaner vehicle assignments with service advisors and management to match guest needs with available inventory
• Greet guests with warmth and professionalism during loaner exchanges -- making a potentially inconvenient moment feel taken care of
• Maintain accurate records of all loaner activity -- mileage, fuel, condition, and return timelines -- using dealership systems
• Monitor vehicle cleanliness, readiness, and maintenance status -- flagging any issues and coordinating with the appropriate team
• Track and manage internal vehicle inventory movement to support service department workflow
• Communicate proactively with guests regarding loaner availability, return expectations, and any changes to their service timeline
• Support the service team with administrative tasks and guest coordination as needed
WHAT WE'RE LOOKING FOR
No automotive experience required. What matters most is how you show up for people.
• Background in hospitality, customer service, administration, or any guest-facing role -- you know how to make people feel at ease
• Highly organized with strong attention to detail -- you keep track of the moving pieces without losing composure
• Clear, friendly communicator -- comfortable with guests in person, on the phone, and via digital tools
• Dependable and proactive -- you spot what needs to happen before someone has to ask
• Comfortable learning dealership management software and digital tracking tools
• Valid driver's license with a clean driving record -- you'll be moving vehicles regularly
• A hospitality mindset -- you treat every guest interaction like it matters, because it does
WHAT WE OFFER
• $20.00 - $21.00 per hour
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- no prior automotive experience needed
• Clear path for growth within the dealership and across the Swickard organization
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for one another
WHY SWICKARD TOYOTA OF EDMONDS
• Toyota doesn't need to sell itself -- it's one of the most trusted and in-demand brands on the road, which means consistent service volume and a busy, energized team
• Edmonds is a tight-knit community where reputation is everything -- guests notice when they're well taken care of, and they come back because of it
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• This role puts you at the center of the guest experience -- it's visible, it's valued, and it's a real launching pad within the organization
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we treat every person who walks through our doors
• A supportive team environment where you'll be set up to succeed from day one
Most people don't think of a loaner car as a hospitality moment. We do.
At Swickard Toyota of Edmonds, the Courtesy Vehicles Coordinator isn't a background role -- it's one of the most guest-facing positions in the building. You're the person who takes the stress out of a service visit and sends guests away feeling like they were genuinely taken care of. That's a skill. And it's one we invest in.
If you're organized, people-first, and ready to be part of a team that takes hospitality seriously -- we'd love to meet you.
Salary : $20 - $21