What are the responsibilities and job description for the Service Advisor position at Swickard Auto Group?
Description
Responsibilities
- Veterans encouraged to apply
- No prior automotive industry experience is required to apply!
Responsibilities
- Customer Service and Communication:
- Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
- Conduct visual inspections or road tests (as needed) to gather information.
- Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
- Obtain customer authorization for repairs before proceeding.
- Provide regular updates on service progress and address any customer questions or concerns promptly.
- Explain completed repairs and associated charges in detail.
- Follow up with customers after the service to ensure satisfaction and address any lingering issues.
- Service Process Management:
- Schedule service appointments according to technician availability and customer needs.
- Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
- Liaise with technicians, accurately communicating customer concerns and repair details.
- Track service progress and ensure timely completion within quoted timeframes.
- Process customer payments and ensure accurate invoicing.
- Maintain detailed service records for each vehicle.
- Technical Knowledge and Parts Management:
- Possess a strong understanding of automotive systems and common repairs.
- Stay updated on new technologies and service procedures.
- Research parts availability and pricing to provide accurate estimates to customers.
- Additional Responsibilities:
- Uphold safety regulations and shop protocols within the service department.
- May perform basic inspections or prepare vehicles for technicians.
- Other duties as assigned
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Education: High school diploma or equivalent.
- Experience: 2 years of service advisor experience or a related field. German or import brands preferred.
- Certifications: A valid driver's license
- Skills:
- Strong understanding of automotive terminology and mechanical principles.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
- Customer service focuses on building trust and rapport.
- Ability to actively listen, identify customer needs, and address concerns effectively.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in computer skills and dealership management software (DMS).
- Ability to work independently and as part of a team.
- Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan – invest in your future!
- PTO and paid Holidays
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
