What are the responsibilities and job description for the Service Concierge position at Swickard Anchorage PAV, LLC d/b/a Porsche Audi Volkswagen of Anchorage?
Description
Own the guest experience. Master your craft. Build something real.
The Service Concierge is the face of our service department — the person our guests trust to guide them through one of the most important relationships they have with their vehicle. It's a role that rewards sharp communication, emotional intelligence, and genuine care.
You won't find this listed under traditional automotive job titles because we don't see it as a traditional automotive job. It's a guest experience career, grounded in hospitality and elevated by some of the most iconic vehicles on the road.
A career for people who are exceptional with people.
- Industry newcomers, veterans, and career-changers welcome.
- We train. We promote. We invest in you.
CORE RESPONSIBILITIES
Guest Experience
– Greet and guide every guest with genuine warmth and confidence from arrival to pickup.
– Listen carefully to understand vehicle concerns, then communicate them clearly to our service team.
– Present repair recommendations and pricing in a way that builds trust and removes anxiety.
– Keep guests informed at every stage — no surprises, no excuses.
– Reconnect with guests after service to confirm satisfaction and strengthen the relationship.
Operations & Coordination
– Manage the appointment schedule to optimize technician workflow and minimize guest wait times.
– Document all vehicle concerns and authorized work in detailed, accurate service orders.
– Serve as the communication hub between guests and our technical team.
– Monitor service timelines and flag any delays before they become problems.
– Process payments and ensure every invoice is correct and clearly explained.
– Maintain thorough vehicle service records for every guest.
Knowledge & Growth
– Build a working knowledge of automotive systems, service intervals, and common repairs — with our support.
– Keep pace with new vehicle technologies and service procedures as our brands evolve.
– Develop accurate, fair estimates that reflect the quality and value our guests expect.
WHO THRIVES HERE
– Professionals with a track record of delivering exceptional experiences — in any industry.
– People who stay composed, solution-focused, and kind when situations get complicated.
– Strong multitaskers who take genuine pride in getting the details right.
– Curious, coachable, and eager to grow within a high-performing organization.
– Valid Alaska driver's license and high school diploma or equivalent required.
THE OPPORTUNITY
Porsche, Audi, and Volkswagen of Anchorage are part of Swickard Auto Group — one of the fastest-growing dealer groups in the nation and a recognized leader in premium automotive hospitality. This isn't a job. It's a career with a team that's as serious about your development as it is about the guest experience.
– Open scheduling model drives consistent volume — and consistent earning potential.
– Performance-based career progression with real leadership opportunities.
– Full training, mentorship, and ongoing professional development.
– Medical, dental, vision, life, and pet insurance.
– Optional disability coverage.
– 401(k) — your future matters here.
– Paid time off and paid holidays.
We are proud to be an Equal Opportunity Employer.
Salary : $65 - $110