What are the responsibilities and job description for the Licensed Health Insurance Customer Service position at SWFL Insurance?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Assist customers with product information, order status, and account management.
- Resolve customer complaints effectively and efficiently while maintaining professionalism.
- Conduct outside sales and telemarketing efforts to promote products and services.
- Collaborate with sales administration to manage customer accounts and documentation.
- Utilize negotiation skills to address customer concerns and enhance satisfaction.
- Maintain accurate records of customer interactions and transactions for analysis purposes.
- Provide support in benefits administration and insurance sales as needed.
- Stay informed about company products, services, and promotions to better assist customers.
Skills
- Strong communication skills with the ability to convey information clearly and effectively.
- Experience in retail sales or insurance sales is preferred.
- Bilingual or multilingual abilities are highly valued for serving diverse customer needs.
- Proficient in analysis skills to assess customer feedback and improve service delivery.
- Familiarity with HIPAA regulations is a plus for roles involving sensitive information.
- Background in marketing can enhance your ability to promote products effectively.
- Excellent customer service orientation with a focus on building lasting relationships.
- Ability to work collaboratively within a team environment while also being self-motivated. Join us in delivering outstanding service to our customers while growing your career in a dynamic environment!
Job Type: Full-time
Projected Total Compensation: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
Experience:
- Customer Service : 1 year (Required)
License/Certification:
- Accident & Health Insurance License (Required)
Ability to Commute:
- Naples, FL 34112 (Required)
Work Location: In person
Salary : $18 - $25