Armed Guard - Security Manager

Position Overview: Guard Force Manager

The Guard Force Manager is responsible for the overall management, direction, and performance of all security operations within an assigned account or portfolio. This role ensures the safety and security of personnel, property, and facilities while maintaining full responsibility for staffing, training, compliance, and client satisfaction.

The Guard Force Manager provides leadership and strategic oversight to all security personnel, ensuring consistent enforcement of policies, procedures, and contractual obligations. This position operates with a high level of autonomy while coordinating closely with senior leadership and serving as the primary point of contact for the client.

Preferred Background:
Candidates with prior experience in the military, law enforcement, or professional security services are strongly preferred. Experience in leadership roles within these fields, particularly involving personnel management, emergency response, or multi-site operations, is highly valued.

Compensation:
This is a salaried position with an annual pay range of $40,000 – $44,000, based on experience and qualifications. Additional bonus potential is available and will be determined by performance, training completion, and overall operational success.

Duties and Responsibilities:

The following duties are essential to meet the minimum requirements of the position, but are not limited to:

Security Operations Management:

• Oversee all security operations to ensure the protection of client property, personnel, and assets.
• Ensure consistent enforcement of all security policies, procedures, post orders, and contractual obligations.
• Develop, implement, and continuously improve site-specific security programs and operational procedures.
• Monitor overall site performance and implement corrective actions where deficiencies are identified.

Leadership and Personnel Management:

• Directly manage, supervise, and lead all assigned security personnel, including supervisors and officers.
• Recruit, hire, train, and retain qualified security staff to maintain appropriate staffing levels.
• Conduct performance evaluations, disciplinary actions, and coaching to ensure high standards of performance.
• Foster a professional, accountable, and team-oriented work environment.
• Ensure all personnel are properly trained, licensed, and compliant with company and regulatory requirements.

Scheduling and Workforce Management:

• Develop and manage staffing schedules to ensure adequate coverage for all shifts and posts.
• Monitor overtime, attendance, and workforce utilization to maintain operational efficiency.
• Address call-offs, scheduling conflicts, and staffing shortages in a timely manner.

Incident and Emergency Management:

• Provide leadership and oversight during incidents, emergencies, and critical situations.
• Ensure proper response protocols are followed and coordinate with emergency services when necessary.
• Review all incident reports for accuracy, completeness, and compliance.
• Conduct post-incident analysis and implement corrective or preventive measures.

Client Relations and Communication:

• Serve as the primary liaison between the client and the security team.
• Maintain regular communication with the client to ensure expectations are met or exceeded.
• Address client concerns, provide updates, and ensure overall satisfaction with security services.
• Conduct regular site meetings and provide operational reports as required.

Compliance and Risk Management:

• Ensure all operations comply with local, state, and federal regulations, as well as company policies.
• Conduct regular site inspections, audits, and risk assessments.
• Develop and implement risk mitigation strategies to reduce vulnerabilities.
• Maintain all required documentation, licensing, and certifications.

Reporting and Documentation:

• Oversee the completion and accuracy of all reports, including Daily Activity Reports, incident reports, and logs.
• Maintain detailed operational records and ensure proper documentation is submitted to leadership and clients.
• Analyze reports and trends to identify areas for improvement.

Training and Development:

• Develop and implement training programs for all security personnel.
• Ensure ongoing training in areas such as emergency response, customer service, and site-specific procedures.
• Mentor supervisors and officers to support career development and succession planning.

Quality Assurance and Continuous Improvement:

• Conduct regular performance audits and site inspections to ensure service quality.
• Identify operational gaps and implement improvements to enhance efficiency and effectiveness.
• Ensure adherence to company standards and contractual obligations at all times.

Qualifications:

• Education and Certification:
  • High school diploma or equivalent required; associates degree, Security Management, or a related field preferred.
• Experience:
  • A minimum of 5-years of experience in workforce operations, security, military, emergency management. law enforcement and or a related field 
  • Proven experience in overseeing and managing work force teams, conducting staff training, and handling personnel issues.
• Skills & Competencies:
  • Strong leadership, communication, and interpersonal skills.
  • In-depth knowledge of security/law enforcement or military workforce operations, surveillance systems, and emergency response protocols.
  • Proficient in using security technology such as CCTV, access control systems, and alarm monitoring.
  • Excellent problem-solving and decision-making abilities under pressure.
  • Strong attention to detail and organizational skills.
  • Ability to provide constructive feedback and resolve conflicts within a team setting.
• Other:
  • Ability to pass background checks, drug screenings, and maintain a clean record.
  • Physical Capabilities: Ability to stand and walk for long/extended periods of time, climb stairs multiple times/day, perform foot patrol around perimeter
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Additional Information:

• This role may require working in varying conditions, including outdoor environments or different types of facilities.
• Full-Time 
• Immediate Position Availability 

Salary : $40,000 - $44,000