What are the responsibilities and job description for the Client Application Support Technician position at Sweetwater?
Job Requirements
Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Client Systems Application Support Technician to add to our growing Client Operations team. You will be responsible for accomplishing a variety of IT-related tasks throughout the diverse Sweetwater enterprise; primarily supporting our coworkers with issues regarding our in-house built applications and our customer data platform. This is fast paced position that requires a candidate with amazing customer service skills and the ability to maintain composure in stressful situations.
Job Responsibilities
Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.
Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Client Systems Application Support Technician to add to our growing Client Operations team. You will be responsible for accomplishing a variety of IT-related tasks throughout the diverse Sweetwater enterprise; primarily supporting our coworkers with issues regarding our in-house built applications and our customer data platform. This is fast paced position that requires a candidate with amazing customer service skills and the ability to maintain composure in stressful situations.
Job Responsibilities
- Provide technical support regarding Sweetwater's in-house applications and customer data platform
- Communicate technical information to an end user in an easy-to-understand method
- Troubleshoot issues and debug potential causes in the code base
- Great customer-facing communications skills; in person, on the phone, and via email
- Self-motivated with a strong sense of ownership, urgency, and drive
- Strong personal troubleshooting and problem-resolution skills
- Passionate about customer service
- Basic understanding of JIRA ticket system (preferred)
- Knowledge of SQL
- Microsoft Windows Competency and experience with Active Directory (preferred)
- You are the kind of person who tries to improve whatever crosses your way
- You are handy, are not afraid of building and changing things
- Ability to work independently and on a team
- WOWs The Customer – You possess a deep passion and desire for creating amazing customer & colleague experiences
- Get Things Done – You have a great work ethic and move through tasks with a sense of urgency
- Obsesses over the Details – You are committed to paying attention to the details
- Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better
- Develop the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey
Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.
