What are the responsibilities and job description for the Support Technician position at Sweetser?
Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
Start Over with your Job Search
Returning Applicant? Login Now
Support Technician
Job Code: 13089
Location: Saco 04072
Department: Other
FT/PT Status: Full Time
Summary:
Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e-mail and walk ins.
ESSENTIAL FUNCTIONS:
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license.
EXPERIENCE:
Start Over with your Job Search
Returning Applicant? Login Now
Support Technician
Job Code: 13089
Location: Saco 04072
Department: Other
FT/PT Status: Full Time
Summary:
Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e-mail and walk ins.
ESSENTIAL FUNCTIONS:
- Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support.
- Document all support issues in Ticketing system. Escalate critical open issues to ensure that the delivery of care to Clients is not compromised.
- Establish initial user profiles and logins, IP addresses and remove disabled user accounts.
- Create/Update computer Images for deployment.
- Provide computer/phone training on an ad-hoc basis on such applications to current employees.
- Setup/Maintain Print Server appliances.
- Troubleshoot network connectivity issues.
- Create patch cables.
- Patch equipment in network switches.
- Utilize Network Monitoring software to identify and report network issues.
- Provide on-site support and training for office changes/moves.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license.
EXPERIENCE:
- One (1) year as Support Tech I or equivalent experience required.
- Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required.
- Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required.
- Excellent customer service skills.
- Strong ability to communicate effectively both orally and in writing with all levels of Sweetser; this includes communicating technical issues to non-technical personnel (clinical and administrative staff).
- Strong ability to analyze and solve technical problems.
- Ability to manage and complete multiple tasks concurrently.
- Ability to read and understand technical documentation.
- Understand subnetting.