What are the responsibilities and job description for the Administrative Coordinator position at Sweetser?
Administrative Coordinators provide support to the Community Behavioral Health Clinic [CCBHC], through the administrative functions such as reporting, data collection, and auditing. Administrative coordinators manage ongoing coordination of clients and staff including the facilitation of a positive patient-centered environment and ongoing support among providers and Sweetser.
ESSENTIAL FUNCTIONS:
Responsible for the coordination of care of individuals in the Community Behavioral Health Clinic [CCBHC].
Facilitate ongoing collaboration and communication between providers.
Run reports and collect data required by State and Federal entities.
Measure and seek to continually improve provider and staff satisfaction.
Create a “patient-centered” care environment resulting in high satisfaction as reported through Sweetser’s client service process.
Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
Supports the intake/access processes through completion of risk screening and behavioral health/SUD screenings with individuals.
Links individuals with needed resources and services and regularly ensures services are meeting needs.
Complete timely and accurate documentation of all contacts and activities utilizing an Electronic Health Record.
Completes comprehensive surveys with individuals at intake, discharge and every six months while in care.
Responsible for tracking and administering surveys as well as data entry.
Conducts primary care screening and monitoring processes and procedures. Coordinates vaccinations for Hepatitis A and B series for clients, as indicated by screening procedures.
Support individuals in completion of applications for applicable benefits to include Mainecare, non-emergency transportation resources, and other social services.
Utilize supervisory supports appropriately and participates in all team/program meetings.
Other duties as assigned.
KNOWLEDGE AND SKILLS:
- Demonstrates professionalism and collaboration with others.
- Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.
- Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety implementation techniques effectively.
- Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.
- Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.
- Maintains current knowledge in present practice area, i.e., attendance at required hours of organization educational programs and utilizes clinical supervision as a learning experience.
- Use listening skills, flexible collaboration and a consistent problem-solving focus in working to resolve differences with colleagues, peers and clients.
- Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.
- Intermediate computer skills required.
- Patient facing position - mental health experience 1-2 years preferred.
EXPERIENCE:
- Minimum of three years of practice management preferred.
EDUCATION:
- Bachelor’s Degree in social work, human services, healthcare or business management preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
- Valid state driver’s license.
