What are the responsibilities and job description for the Access Coordinator position at Sweetser?
The Access Coordinator is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. Our idea candidate will be knowledgeable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.
ESSENTIAL FUNCTIONS:
• Receive and process all incoming calls using a multiline phone.
• Receive and process all incoming calls using a multiline phone.
- Collect and input into Electronic Health Record all required registration, demographic and insurance information.
- Answers phone calls quickly and professionally, assists callers and transfers if necessary.
- Assist clients with scheduling and rescheduling appointments on the phone and in person.
- Check clients in for appointments, verify client information, and make necessary updates.
- Gather information from clients, which may include scanning documents.
- Process clients paperwork including release of information and collection of copays as appropriate.
- Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
- Perform all other duties as assigned
EDUCATION:
- High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid state driver's license.
EXPERIENCE & SKILLS:
- Experience in a healthcare setting, working with insurance companies, referral sources.
- Experience working in a call center environment a plus.
- Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
- Strong communication skills.
- Ability to provide exceptional customer service.
- Ability to multi-task and to be flexible.
- Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.
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