What are the responsibilities and job description for the Store Manager position at Sweet Frog?
We are seeking a passionate and dynamic Community Ice Cream Shop Manager to lead our vibrant team! Our shop is more than just a place to enjoy delicious ice cream; it is a beloved gathering spot for families, friends, and neighbors. As the manager, your primary goal will be to create a warm and inviting atmosphere where guests feel valued and excited to return.
In this role, you will oversee daily shop operations, ensuring exceptional guest interaction by greeting customers with kindness and enthusiasm. You will foster a fun and engaging environment, encouraging team collaboration while leading by example. Your leadership skills will motivate staff to provide top-notch service and maintain our high standards of quality.
Ideal candidates should have experience in customer service and a proven track record in team management. You should be adept at scheduling, training team members, and addressing guest feedback. A love for ice cream and community involvement is essential, as you will plan events and promote local partnerships.
If you believe in the power of kindness, fun, and community connection, and are eager to build lasting relationships while leading a spirited team, we invite you to apply!
Responsibilities
- Develop business strategies to raise our customer count, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Skills
- Proven successful experience as a retail manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
Job Type: Full-time
Pay: $36,000.00 - $42,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $36,000 - $42,000