Supervisor

Job Purpose Summary

The Supervisor is responsible for overseeing all aspects of store operations while providing leadership and direction to the store team. This role ensures a customer-focused, compliant, and efficient environment, driving sales, KPIs, and operational excellence. The successful candidate will have strong business acumen, exceptional work ethic, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

As part of the management team, the Supervisor will provide coverage across all store areas as needed, ensuring smooth day-to-day operations, regulatory compliance, and an optimal customer experience.

Essential Job Duties

Operational Responsibilities

• Oversee and execute all operational initiatives to ensure day-to-day operations run smoothly and align with business objectives.

• Ensure inventory protocols are followed according to Sweet Flower policy, procedures, and Metrc seed-to-sale tracking system.

• Manage the product-receiving process and ensure accuracy in the POS system and online menus, including markdowns, promotions, discounts, product details, and images.

• Liaise with corporate buyers regarding sell-through, re-orders, vendor compliance, and order management.

• Maintain compliance documents and records according to company policies.

• Perform recurring audits to ensure all systems (POS, Metrc, etc.) reflect accurate inventory quantities.

• Oversee customer deliveries to ensure timely and accurate fulfillment.

• Train, develop, and coach inventory and store associates.

• Maintain inventory rooms and back-of-house areas to company standards.

Customer Service & Team Leadership

• Lead, motivate, and build strong teams that create a welcoming and professional environment for customers.

• Foster a culture where the customer is central to every decision and action.

• Monitor and address underperforming metrics, developing strategies to improve sales, KPI’s, and operational efficiency.

• Partner with the Store Manager to maximize store volume and profit through effective staffing, superb customer service, and attention to detail.

• Uphold service, merchandising, and operational standards.

• Handle customer complaints and returns professionally, escalating when necessary, with a focus on retention.

• Lead team engagement initiatives, including training, recognition, coaching, and retention efforts.

• Promote product knowledge to drive sales and ensure excellent customer experiences.

Compliance & Safety

• Ensure all team members comply with BCC regulations and company inventory control procedures.

• Maintain high standards of store organization, cleanliness, safety, and visual presentation.

• Oversee adherence to loss prevention, product waste, and vendor delivery procedures.

Non-Essential Job Duties

This job description is not designed to cover every task or responsibility required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Must be 21 years of age or older.

• Minimum 2–3 years of retail, customer service, or operations experience.

• Hands-on experience with Metrc and BCC compliance procedures.

• Strong analytical skills to assess data and develop operational strategies.

• Ability to work well on a team and lead others effectively.

• Excellent verbal and written communication skills.

• Ability to work nights, weekends, and holidays.

• Physical ability to stand, walk, bend, lift up to 30 lbs., and perform other active job functions.

Working Environment

This role operates in a retail environment. The position requires frequent physical activity including standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Employees are regularly required to talk and hear. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment & Diversity Statement

Sweet Flower is an Equal Opportunity Employer committed to fostering a workplace free of discrimination, harassment, and abusive behavior. All employment decisions, including recruitment, hiring, placement, promotion, transfer, training, and compensation, are made without regard to any protected characteristics. Strength through diversity is central to our culture, ensuring an open, approachable, and supportive environment for customers, employees, and the broader community.