What are the responsibilities and job description for the Cashier/Customer Service position at Sweet fire Tobacco?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently. Multilingual candidates are encouraged to apply as we serve a diverse clientele.
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and complaints.
- Maintain detailed records of customer interactions and transactions in our database.
- Conduct outbound calls to follow up on customer satisfaction and gather feedback.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Maintain store appearance
- Uphold company policies and procedures while ensuring a positive customer experience.
Requirements
- Proven experience in customer service or client services, preferably in a call center environment.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills in English; additional languages are a plus.
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using office software and customer relationship management (CRM) systems.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Flexibility to work various shifts as needed.
Join us in delivering outstanding customer support while growing your career in a dynamic environment!
Job Type: Part-time
Pay: $12.50 - $14.00 per hour
Expected hours: No more than 25 per week
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Must have reliable transportation
Ability to Commute:
- Marquette, MI 49855 (Preferred)
Ability to Relocate:
- Marquette, MI 49855: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $14
