Copy of Sales Associate

The sales advisor delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering studio memberships and retail products and services. The Sales associate builds relationships and translates the mission of SWTHZ through its product and service offerings. They will have a strong focus on behaviors that drive member acquisition and retention.

Essential Duties & Responsibilities

Guest (Intro) Experience and New Membership Enrollment (40% of role)

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability

Prospecting and Lead Generation (40% of role)

• Responsible for effectively setting appointments for all leads and potential new business
• Communicates and promotes marketing campaigns to leads and members
• Manages and follows up on leads/new business using company software
• Executes daily plan for successful lead management and selling activities

Member Experience (20% of role)

• Partners with Studio Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintains name relationships with members and serves as a resource for their questions or concerns.
• Provides a clean, friendly, well-maintained studio to members and guests.

Minimum Educational Level / Certification

• High School Diploma or GED required
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certification (AED) received through in person training required
• Specialized credentials preferred or equivalent work experience or education in specialized function

Minimum Work Experience and Qualifications

• 1 years of experience in a sales environment
• Experience with relationship-based selling, building value and overcoming objections

Physical Demands / Environmental Conditions

• Must be able to lift 50lbs Physical efforts required for daily duties including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking.