What are the responsibilities and job description for the Information Technology Specialist position at Swavelle Group?
Job Overview:
Swavelle Group is seeking a detail-oriented and resourceful IT Specialist to join our growing team. In this role, you will be responsible for managing and supporting the company's IT infrastructure, ensuring systems run smoothly, and resolving technical issues. The ideal candidate will possess strong technical skills, excellent troubleshooting abilities, and a passion for technology.
Key Responsibilities:
- Technical Support: Provide support for end-users regarding hardware, software, and network issues. Troubleshoot, diagnose, and resolve technical problems efficiently.
- System Administration: Maintain and monitor the company's network systems, servers, and other IT infrastructure. Ensure up time and reliability of all systems.
- Security Management: Implement and manage security protocols, firewalls, and backup systems to ensure the security of organizational data and IT assets.
- Software Installation & Updates: Install and configure software, operating systems, and applications. Ensure all software is updated and patched to maintain security and functionality.
- Network Management: Administer and support local area networks (LAN), wide area networks (WAN), and wireless networks. Ensure seamless communication between devices and systems.
- User Management: Manage user accounts, permissions, and access rights within the organization’s network systems. Assist with password recovery and user authentication.
- Documentation & Reporting: Create and maintain comprehensive documentation for all IT procedures, policies, and system configurations. Provide regular reports on health systems, incidents, and resolutions.
- Collaboration: Work with other departments to ensure technology is aligned with organizational needs and goals. Assist in the selection and implementation of new IT solutions.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience:
- 2 years of experience in an IT support or systems administration role.
- Strong understanding of computer systems, networks, and hardware.
- Experience with troubleshooting and resolving technical issues.
Skills:
- Proficient with operating systems (Windows, macOS, Linux).
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with cloud services (AWS, Azure, etc.) is a plus.
- Experience with security tools and best practices.
- Excellent communication and customer service skills.
- Certifications (optional but preferred):
- CompTIA A , Network , or Security .
- Microsoft Certified Solutions Associate (MCSA) or similar.
- Cisco Certified Network Associate (CCNA) or similar.
Desired Attributes:
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
- Adaptability to evolving technology needs and challenges.
- Proactive and eager to learn new technologies and techniques.
About The Swavelle Group
For over 50 years, The Swavelle Group has supplied high-quality fabrics through our brands Swavelle, TFA, and Bella Dura. We design and source a wide range of textiles—including prints, wovens, embroideries, and performance fabrics—serving residential, retail, hospitality, RV, and commercial markets. Our focus is simple: deliver well-designed, reliable products that meet the demands of today’s interiors.