What are the responsibilities and job description for the Field Service Technician position at Swan Analytical USA?
Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).
Key Responsibilities:
- Installation and Commissioning:
- Install and commission SWAN analytical instruments at customer locations.
- Ensure proper calibration and configuration to meet customer specifications.
- Preventive Maintenance:
- Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
- Keep detailed maintenance records and update service documentation.
- Technical Support:
- Provide exceptional technical support to customers via phone, email, and on-site visits.
- Troubleshoot and diagnose issues with instruments promptly and effectively.
- Repair and Upgrades:
- Perform instrument repairs, replacements, and upgrades as required.
- Coordinate with the support admin and manager to source and order replacement parts.
- Customer Training:
- Train customers on the proper use, maintenance, and calibration of SWAN instruments.
- Offer guidance on optimizing instrument performance.
- Documentation:
- Maintain accurate service records, equipment logs, and reports.
- Ensure timely submission of service reports and required documentation.
- Continuous Learning:
- Stay up to date with SWAN's product advancements and industry trends.
- Participate in training programs and workshops to enhance technical knowledge.