Cafe Manager

The Swamp Cafe is a fun and fast paced environment focused on serving delicious food with fresh seasonal and local ingredients. The Cafe Manager is responsible for the daily operations of Barista, Expo and Dish branches of the Cafe. The major accountability of the Cafe Manager is to continuously focus on meeting and exceeding guests’ expectations with exceptional food and service as a primary goal while keeping up the employee morale, work ethic and overall cleanliness of the Cafe; as well as continuing to help the Cafe be profitable through regulating product usage, waste, and employee labor.

ESSENTIAL JOB FUNCTIONS

• Manages team of Baristas, Food Expeditors and Dishwashers within our high volume Cafe department 
• Works in tandem with Food Production Manager to ensure the overall Cafe department is running optimally 
• Holds all team members accountable to standards related to quality, consistency, food safety, speed/efficiency and menu knowledge; develops and coaches staff if/when performance issues of any sort arise
• Responsible for managing department retention through sound hiring, performance coaching, and the writing and delivery of formal performance reviews 
• Contributes to overall profitability of the Cafe by properly managing labor, ticket times, COGS, inventory, food quality and team member success 
• Actively manages the floor in order to proactively manage busy times, redirect staff to the most important tasks and have a general pulse on production and staff efficiency 
• Responsible for the effective training of all new hires; conducts various trainings to ensure consistency, accuracy and understanding of all job functions; maintains accurate training manuals and documentation and creates new resources as needed
• Manages the production of orders coming from in-house, online and/or catering channels 
• Creates and maintains standards relating to production/wait times on made to order drinks; utilizes reports to track and improve wait time standards and efficiency through expo
• Creates daily & weekly workflows & prep/production lists aligned to sales forecasts & data to promote minimized loss and optimized sales
• Places various weekly orders and holds inventories to ensure appropriate product levels while minimizing loss 
• Is responsible for troubleshooting consistency or quality issues; takes full ownership of reducing waste by limiting production mistakes  
• Responsible for continuous improvement of the Cafe department; recommends process, layout and/or system changes to keep up with constant growth 
• Is the point of contact for any customer service issues relating to the Cafe, trains team on how to best respond to customer complaints and works to avoid repeat issues 
• Builds upon existing measurement tools for tracking ticket time and guest satisfaction in efforts to improve the overall efficiency of the Cafe department 
• Maintains constant awareness of ticket times and product quality. Promptly intervenes to correct issues before they affect the customer experience 
• Performs daily walk throughs to ensure proper FIFOing, identify maintenance or equipment needs and proper sanitation throughout department
• Ensures all product leaving the Cafe is up to our standards by doing visual checks, tastings, and training staff to self identify issues 
• Ensures department is properly prepared to handle large volume of customer traffic; recognizes and trains team to anticipate and properly prepare and react to order volume 
• Works with Cafe, Kitchen and Grocery management to ensure seamless collaboration and communication across departments; proactively approaches other members of management to solve anticipated issues and/or improve current processes 
• Actively develops assistant managers and leads in efforts to build a robust, skilled management team
• Works to continuously train and develop Assistant Managers and Leads in support of their career goals 
• Works with Kitchen General Manager to collaborate on new menu items; manages new menu roll out processes 
• Attends and hosts various manager meetings to communicate and discuss priorities and issues. Communicates regularly with other managers regarding needs, successes, and customer input
• Creates systems and processes to best serve customers, promote order accuracy and increase repeat business 
• Operates a variety of specialized food service equipment
• Oversees catering fulfillment of relevant Cafe items 
• Responsible for maintaining food safety in all assigned areas, actively monitors temperature logs 
• Complies to and ensures compliance of all related food safety, health & sanitation regulations, workplace safety, and weights and measures according to SCDHEC, other applicable laws and company policies and regulations as necessary.
• Finds efficient use for downtime (cleaning, restocking, dishes, etc)
• Assists fellow employees as needed

JOB REQUIREMENTS

• Must be 21 years of age or older
• Must have 3 years of food management experience in a high volume setting 
• Is an active part of the Swamp Team so adheres to high standards of service, quality, and presentation and displays the Swamp Core Values
• Must have a good working knowledge of Google Suite (Drive, Sheets, Docs) 
• Must have a valid driver’s license and meet the requirements of the Swamp driving policy
• Must communicate through company designated platforms including, but not limited to Slack, Paylocity, and email
• Is an active part of the Swamp Team so adheres to high standards of service, quality, and presentation 
• Take initiative to help any area of the business if possible
• Perform other duties as assigned and requested. It is understood that every incidental duty connected with operations detailed in this job description are not always specifically described. Employees may be required to perform duties not within their job description as requested at the discretion of  SRCG Management

PAY AND BENEFITS

• Pay starts at $53,000 based on skill and experience 
• 40-45 hours per week
• Comprehensive benefit package including health, dental, vision, and long term disability insurance
• HSA contributions for eligible health plans
• Paid Time Off
• Sabbatical program for all employees
• Other benefits include 30% Swamp discount, Employee Assistance Program and discounted bike share program