Personal Lines Account Manager

Job description:

Company Overview:

Swamp Fox Insurance Agency has been providing personalized insurance solutions since 1987. We are dedicated to meeting the unique needs of our clients and offering a broad range of coverage options. We are seeking an Account Manager (Personal Lines) to join our team and play a key role in maintaining and growing our portfolio of personal lines accounts.

Position Overview:

As an Account Manager, you will be the primary point of contact for our personal line clients. In this role, you will manage accounts, ensure timely communication, and resolve issues to ensure client satisfaction. Your contributions will be essential in delivering accurate and efficient service to maintain strong client relationships. This position is intended for individuals with no prior experience in the insurance industry. The selected candidate will receive mentorship in a customer service role, with the opportunity to grow into an Account Manager position. Should they express interest, we are committed to supporting their development and career progression.

Key Responsibilities:

• Client Communication: Serve as the main point of contact for clients and insurance companies, ensuring clear communication regarding new business, renewals, and claims.
• Documentation & Processing: Process certificates of insurance for new business and renewals, and handle policy changes and endorsements promptly.
• File Management: Maintain and organize client files, scanning and uploading all relevant documents into the agency's management system for accuracy and accessibility.
• Customer Support: Provide excellent customer service by addressing client inquiries and resolving any issues regarding policies, coverage, and renewals.

Timely Follow-Up: Provide prompt and reliable service to our clients.

What We Offer:

Competitive Salary: We offer a Competitive Salary plus performance-based bonuses.

• Comprehensive Benefits Package: Includes Simple IRA, health, dental, and vision plan options, as well as paid time off.
• Professional Growth: Access to ongoing professional development, including in-house training sessions and sponsored webinars.
• Collaborative Team Environment: Be part of a supportive team culture where communication and teamwork are valued, offering opportunities to learn and grow.

Required Skills & Qualifications:

• Customer Service Excellence: Proven ability to provide high-quality customer service, address client concerns efficiently and maintain strong client relationships.
• Attention to Detail: Strong organizational skills with the ability to manage multiple tasks while ensuring accuracy in client documentation.
• Communication Skills: Excellent verbal and written communication skills, capable of engaging with clients, underwriters, and team members effectively.
• Insurance Knowledge: Experience in or willingness to learn about personal lines insurance products and industry regulations.
• License: Property & Casualty (P&C) license is preferred or the ability to obtain it within a set timeframe.
• Technology Proficiency: Comfortable using agency management systems and proficient in Microsoft Office products.
• Team Player: Ability to collaborate with Producers and other team members to ensure client needs are met.

Why Swamp Fox Insurance Agency?

• Career Development: We invest in your professional growth by offering training, certifications, and opportunities to expand your skill set.
• Client-Focused: Our clients are at the heart of everything we do. We take pride in offering tailored insurance solutions that exceed client expectations.
• Competitive Compensation: With a competitive salary and benefits package, Swamp Fox recognizes and rewards your dedication and hard work.

How to Apply:

Ready to take the next step in your career? Email kinsey@swampfoxagency.com to submit your resume and cover letter. Join our team and help us continue to deliver exceptional service to clients.