What are the responsibilities and job description for the Phone Attendant position at Swain Resort?
Job Title: Phone Attendant
Location: Swain Resort – Swain, NY
Status: Seasonal / Full-Time / Part-Time (depending on needs)
Pay Rate Range: $16.50-$18.00
Availability Limits: Weekend and Holiday availability required
Position Summary
The Phone Attendant at Swain Resort is responsible for providing courteous, accurate, and efficient service to guests calling the resort. This position handles ticketing inquiries, rental questions, lesson scheduling, and general resort information while representing Swain Resort in a professional and helpful manner.
Essential Duties & Responsibilities
- Answer incoming calls promptly and professionally, addressing guest questions and concerns.
- Provide information about lift tickets, season passes, rentals, lessons, and resort policies.
- Assist guests with reservations, ticket purchases, and account inquiries via phone.
- Record accurate messages, information, and requests, forwarding to the appropriate department when necessary.
- Maintain up-to-date knowledge of resort events, promotions, and operations.
- Handle guest issues or complaints calmly and escalate to supervisors as needed.
- Maintain a clean and organized workstation.
- Support other Ticketing or Guest Services staff as needed during peak times.
- Follow all safety, privacy, and confidentiality procedures.
- This position will also act as an assistant and will have special projects to work on as needed.
Qualifications
- Previous customer service, call center, or ticketing experience preferred.
- Strong verbal communication and listening skills.
- Detail-oriented and able to accurately record information.
- Friendly, professional, and patient attitude.
- Comfortable working in a fast-paced environment.
- Ability to work weekends, holidays, and peak resort periods.
- Must be at least 16 years of age.
Benefits & Perks
- Free skiing, lessons, and rentals when available
- Discounts on retail and on-site retaurants
- Discounted partnership programs, such as, Indy Pass, Tri-County YMCA membership, and more
- SIMPLE IRA w/company match if qualified
Pay: $16.50 - $18.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $18