What are the responsibilities and job description for the Shift Lead/Supervisor position at Swahili Village?
**Job Summary:**
We are seeking a Shift Lead/Supervisor to oversee and coordinate daily shift operations in a restaurant setting. The Shift Lead/Supervisor will be responsible for managing staff, ensuring compliance with company policies, and delivering exceptional customer service during their shift.
**Qualifications:**
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Proven experience in a leadership or supervisory role
- Strong communication and interpersonal skills
- Ability to effectively manage time and prioritize tasks
- Knowledge of industry regulations and best practices
- Ability to work flexible hours, including nights and weekends
**Responsibilities:**
- Coordinate and supervise daily shift operations
- Train, mentor, and motivate employees
- Ensure compliance with company policies and procedures
- Resolve customer issues and complaints in a professional manner
- Maintain a clean and organized work environment
- Manage inventory levels and order supplies as needed
- Assist in recruiting, hiring, and onboarding new staff members
- Collaborate with management to improve processes and productivity
- Monitor employee performance and provide feedback for improvement
- Uphold high standards of quality, cleanliness, and customer service throughout the shift
