Customer & Product Support Specialist

Swagelok Pittsburgh, located just north of downtown Pittsburgh, is seeking a motivated and customer- focused Customer & Product Support Specialist to join our team. In this role, you’ll become a trusted partner to our B2B customers, helping them solve real‑world technical challenges, supporting critical applications, and ensuring a seamless customer experience from inquiry to delivery.

Why Join Us?

We Offer The Best Of Both Worlds

• The strength and stability of a respected global brand
• The close‑knit culture of a privately owned, values‑driven small business
  
  

We prioritize integrity, continuous improvement, work‑life balance, and a genuinely enjoyable workplace. We hire people who love working together and deliver exceptional service to our customers.

This is not a call center job. It’s a skilled, engaging customer-facing role supporting Swagelok products across multiple industries. If you enjoy problem‑solving, building relationships, and learning how things work, you’ll thrive here.

What You’ll Do

Deliver Exceptional Customer Service By

• Responding promptly and professionally to inbound customer inquiries and building strong, long‑term B2B relationships
• Understanding customer applications and providing basic technical product support, including product selection and compliant Swagelok solutions
• Processing and managing customer quote requests, purchase orders, and order changes with accuracy and attention to detail
• Managing data within SAP Business One and various internal CRM systems
• Following up on open quotes, opportunities, and supporting the Sales team in meeting team goals
• Proactively communicating order status, resolving discrepancies, and confirming requirements
• Collaborating cross‑functionally with Warehouse, Field Engineering, Custom Solutions, outside vendors, and other teams to ensure a seamless customer experience
• Participating in continuous improvement initiatives, special projects, and ongoing training
  
  

You’ll Succeed in This Role If You…

• Enjoy helping customers and solving problems
• Have strong attention to detail and thrive in a fast‑paced environment
• Are proactive, adaptable, and comfortable learning technical product information
• Communicate clearly and professionally in writing, over the phone, and in person
• Have a positive attitude, value teamwork and enjoy collaborating with multiple departments
• Take pride in accuracy, organization, and follow‑through
  
  

Qualifications

• Experience: 3 years of related work experience (Customer Service, Inside Sales, or B2B experience preferred)
• Education: Associate’s or Bachelor’s degree in a business‑related field preferred; equivalent experience considered
• Skills:
• Strong analytical and problem‑solving abilities
• Excellent communication and interpersonal skills
• High level of organization, accuracy, and multitasking
• Strong ability and desire to learn about our products and services
• Ability to balance individual responsibilities with team goals
• Technical: Proficient in Microsoft Office; SAP experience is a plus
• Pre-Employment Requirements: Must consent to a background investigation and pre-employment drug screening. Employment is conditional upon successful completion of these requirements.
  

Pay & Benefits

We seek top talent and offer a competitive compensation package, including:

• Medical, dental, and vision insurance
• Paid holidays and Paid Time Off
• 401(k) with employer match
• Life insurance and other supplemental benefits
• A stable Monday–Friday schedule supporting healthy work‑life balance
• Salary commensurate with experience
  
  

Work Environment and Physical Requirements: Full‑time, in‑office, Monday–Friday. While performing job duties, the employee is regularly required to communicate verbally and listen. The role requires standing, walking, and sitting, and occasional lifting of equipment up to 20 pounds. The noise level in the work environment is generally moderate.

About Swagelok Company and Swagelok Pittsburgh | Tri‑State Area

Swagelok Company is a privately owned, $2 billion company that develops and manufactures specialized fluid handling products used in a variety of industries. Swagelok Company is an American success story that has been the global leader in its field for over 70 years.

Swagelok Pittsburgh | Tri-State Area is the independently owned, authorized sales and service center for Swagelok products and services. We service Central and Western Pennsylvania as well as neighboring counties in Ohio, West Virginia, and Maryland.