Field Service Specialist

POSITION DESCRIPTION:

Swagelok Alabama | Central & South Florida | West Tennessee is the local authorized sales and service center for Swagelok Company. As a key member of the Central Alabama team, the Field Service Specialist plays a frontline role in growing revenue through end-user engagement, inventory management, and post-sale support. This role is designed for a hands-on problem solver and relationship builder who thrives in operational environments and understands that long-term success is built through technical support, trust, and responsiveness.

Focused mainly on strategic accounts managed by a Commercial Territory Manager, the Field Service Specialist is responsible for delivering value at the point of use by building relationships with maintenance teams, supporting operators, and ensuring Swagelok products perform reliably in demanding applications. They are the face of Swagelok on the plant floor, responsible for reinforcing solution adoption, surfacing new needs, and proactively managing customer-owned consignment or point-of-use inventory.

This role offers a unique opportunity to drive growth by expanding our footprint in existing accounts, uncovering new use cases, and elevating the customer experience through high-impact, field-based service.

COMPETENCIES:

• Service-Oriented: Prioritizes responsiveness, problem-solving, and follow-through to meet customer needs.
• Technically Curious: Learns the function and application of products to confidently support users.
• Organized: Manages multiple tasks with attention to detail—especially regarding inventory tracking and issue resolution.
• Communicative: Builds rapport at the maintenance and technician level while effectively reporting needs internally.
• Collaborative: Works as part of the Commercial team to ensure insights from the field are shared and leveraged.
• Accountable: Takes ownership of customer satisfaction and on-site performance.
• Growth-Minded: Sees every service interaction as a chance to strengthen loyalty and discover additional opportunities.

KEY RESPONSIBILITIES:

• Build trust and rapport with maintenance teams, technicians, and end users to support long-term customer retention and revenue growth.
• Perform routine field visits to target accounts to inspect Swagelok-installed products, check inventory health, and reinforce product adoption and best practices.
• Monitor and manage point-of-use or consignment inventory, ensuring stock accuracy, usage tracking, and proactive replenishment.
• Conduct on-site assessments to identify wear, failure risks, or improper installations; provide solutions or escalate technical issues to the appropriate internal team.
• Document field observations in Salesforce CRM, flagging emerging needs, usage trends, or opportunities for the Commercial or Technical team to follow up.
• Support onboarding of new end users with product training, installation support, and usage guidance to ensure performance expectations are met.
• Act as a liaison between field-level users and internal teams to ensure fast resolution of issues and seamless coordination of support.
• Surface insights into operational challenges that may indicate larger opportunities for engineered solutions, training, or new products.
• Collaborate closely with Strategic Account Development and Technical Consulting team members to ensure customer account plans include frontline insights.
• Represent Swagelok’s values and service standards during every site visit, ensuring a professional and safety-conscious presence.

WORK ENVIRONMENT:

• Primarily field-based, regularly traveling to manufacturing facilities in the Central Alabama area
• % of Time Spent Traveling Outside Region: <5%
• Mix of field and occasional office presence in the Birmingham, AL area

QUALIFICATIONS:

• Education: Technical associate degree or bachelor’s degree preferred; technical or mechanical background a strong plus
• Experience: Minimum 2 years of field service, maintenance, or customer-facing technical support
• Skills: Strong communication, basic mechanical aptitude, and organizational discipline
• Location: Lives in the Birmingham, AL area/surrounding counties or open to relocation
• Systems: CRM experience preferred (Salesforce), proficiency with Microsoft Outlook, Teams, Excel

*Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employer.