What are the responsibilities and job description for the Customer Care Representative / Scheduler position at SW Sun Control Retractable Shades?
Shift: 8:00am– 4:30pm, Monday – Friday
Are you passionate about delivering exceptional service and making a real difference in people’s lives? Join our dynamic team as a Customer Care Representative and be the friendly voice our customers rely on! You’ll be at the forefront of our customer experience, connecting directly with clients over the phone and in-person and playing a crucial role in ensuring their orders are processed correctly and efficiently. In addition, you’ll schedule and coordinate appointments, working hand-in-hand with our sales and installation teams to create a smooth experience.
Compensation: Starting @$17
Benefits: Our team members enjoy several additional benefits:
Medical – Dental – Vision – Retirement – Tuition Program – Team Building Events – Holiday Parties
Company Summary: We are a local business that manufactures retractable shading systems. We have been employing Tucsonans and supporting our local community for over 25 years. Join us as we continue to revolutionize the shading industry one shade at a time!
Duties:
- Work with other team members and display professionalism
- Work at pace
- Provide technical support for new and existing customers as well as our sales team.
- Handle incoming telephone calls.
- Schedule estimates and installation appointments over the phone.
- Assist customers in-person and over the phone.
Qualifications:
- High school diploma or equivalent
- Be reliable and on time
- High attention to detail
- A valid driver's license and reliable transportation
- Experience with Microsoft Word, Excel, and Outlook
Previous experience as any of the following would be a plus:
- Order processor
- Service Administrator
- Shipping and Receiving Clerk/Coordinator
- Administrative Assistant
- Front office Manager
- Data Entry Clerk
- Records Technician
- Accounts Receivable Analyst
- Wholesale Product Specialist
- Call Center Support Specialist
- Other Customer Service positions
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $17