Cashier-Other

Title:    Cashier

Department:    Food & Beverage

FLSA Status:    Non-Exempt

Shifts:    Varies AM/PM

Scope of Position:

Education & Experience:

•    High School diploma or GED certification and/or experience in a hotel or a related field preferred.

•    Solid financial and computer skills needed.

•    Strong cash handling experience is preferred.

Physical Demands:

•    Long hours sometimes required, including nights and weekends.

•    Light work-Exerting up to 30 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

•    Ability to be on your feet throughout the entire shift.

Required Competencies

•    Must be able to convey information and ideas clearly.

•    Must be able to evaluate and select among alternative courses of action quickly and accurately.

•    Must work well in stressful, high-pressure situations.

•    Must maintain composure and objectivity under pressure.

•    Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

•    Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

•    Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

•    Must be able to work with and understand financial information and data, and basic arithmetic functions.

•    Must be able to convey information and ideas clearly.

•    Must be able to evaluate and select among alternative courses of action quickly and accurately.

•    Must work well in stressful, high-pressure situations.

•    Must maintain composure and objectivity under pressure.

•    Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

•    Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

•    Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

•    Must be able to work with and understand financial information and data, and basic arithmetic functions.

•    Process take-out orders; answer room service phone and process room service orders; practice suggestive selling techniques for all.

•    Receive customer payment from servers and process transactions on cash register as outlined in the cash and charge procedures; give correct change.

•    Verify correct room charges while customer is on hand.

•    Balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

•    Assist Buspersons in clearing, cleaning and setting tables as necessary.

•    Respond quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.

•    Complete all side work and cleaning duties per standards.

•    Be familiar with the organization of the restaurant, lounges, and Room Service and know the function and hours of each.

•    Have a good knowledge of menus and current specials in applicable departments.

•    Prepare cashier report and balance bank at end of shift. 

•    Prepare and complete servers’ and service attendants’ tip report, if appropriate.

•    Be attentive of guests’ needs and assist in providing a pleasant dining experience.

•    Ensure correct lighting and temperature in the outlet and inform management of any changes that are needed.

•    Properly take reservations for all outlets and include all necessary information.

•    Answer the phone according to standards, and communicate effectively and courteously over the telephone.

•    Have a complete knowledge of the standards of service for receiving a room service order.

•    Perform other duties as requested by management.

•    Attend all training/meetings as required by management.

Reports to: Outlets/Restaurant Manager, Assistant Outlets/Restaurant Manager