SENIOR KEY ACCOUNT MANAGER

Position: Ecommerce Key Account Manager

Location: SWCORP Headquarters, Miami, FL
Department: Sales & Marketing
Reports To: Director of Key Accounts

About SWCORP:

SWCORP is at the forefront of luxury home product innovation, with renowned brands such as Meditub, SteamSpa, Atlantis Whirlpools, and ANZZI. As a leading manufacturer of high-end bath products, we are trusted by millions to deliver quality, aesthetics, and reliability. From homeowners to large commercial clients, SWCORP prides itself on offering luxury solutions that fit diverse needs.

Position Overview:

We are seeking a seasoned Ecommerce Key Account Manager to lead and manage critical partnerships with major big-box retailers and eCommerce platforms. This role is ideal for a strategic thinker who thrives on relationship management and has a proven track record of driving sales and profitability in a competitive market. As the face of SWCORP to these key accounts, you will leverage your deep understanding of eCommerce dynamics and B2B partnerships to develop long-lasting relationships while delivering on business objectives.

If you are a results-driven professional with extensive experience managing key accounts and navigating the complex eCommerce landscape, this opportunity is for you.

Key Responsibilities:

• Strategic Account Management: Be the primary point of contact for top-tier big-box retail and eCommerce accounts, cultivating and maintaining strong relationships with key stakeholders.
• Business Reviews: Lead regular business reviews with partners, offering insights, identifying opportunities for growth, and presenting actionable strategies to drive sales and profitability.
• Sales Growth: Develop and execute strategic plans that enhance sales, improve margins, and introduce new products, capitalizing on upsell and cross-sell opportunities within existing accounts.
• Market Intelligence: Stay ahead of market trends, competitive activities, and customer needs. Use this insight to influence business decisions and product strategies.
• Collaboration: Partner closely with internal teams such as Marketing, Supply Chain, Operations, and Accounting to align account objectives with business capabilities.
• Promotions & Listings: Ensure product listings, inventory levels, and promotions are optimized and maintained across key retail and eCommerce platforms.
• Problem Solving: Proactively manage and resolve any issues related to product listings, pricing discrepancies, or supply chain inefficiencies that may impact account performance.
• ERP & System Management: Utilize ERP systems (Netsuite or Acumatica) to monitor and maintain account health, ensuring seamless operational workflows between SWCORP and partner systems.
• Leadership Role: Step into a leadership role when needed, guiding the Key Accounts team in the absence of the Director, and fostering a collaborative environment that drives results.

What We’re Looking For:

• Key Account Experience: Minimum of 3-4 years of experience managing key accounts, preferably in the home improvement or durable goods industry. Experience with large big-box retailers like Home Depot, Lowe’s, or Amazon is highly preferred.
• eCommerce Expertise: Strong knowledge of the eCommerce landscape and backend systems, with a proven ability to manage product listings, pricing strategies, and inventory feeds.
• ERP Proficiency: Experience with ERP systems such as Netsuite or Acumatica is a must, along with familiarity in navigating retailer vendor portals.
• Relationship Management: Demonstrated success in building and maintaining strong relationships with senior executives, buyers, and category managers within large retail accounts.
• Communication Mastery: Exceptional written and verbal communication skills, with the ability to confidently present to and influence key stakeholders at all levels.
• Strategic Mindset: A proactive thinker who can anticipate client needs, market shifts, and competitive threats, and respond with actionable strategies.
• Results-Oriented: A track record of meeting and exceeding sales targets, with a focus on driving both top-line revenue and bottom-line profitability.

Required Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• Experience: At least 3-4 years in key account management, with a strong emphasis on eCommerce, category management, and B2B sales in the home improvement or durable goods sectors.
• Technical Skills: Proficiency with ERP systems (Netsuite or Acumatica), Microsoft Office, and familiarity with vendor portals.
• Leadership Skills: Strong leadership and management capabilities, with the ability to guide teams and influence cross-functional stakeholders.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Why SWCORP?
Join a dynamic and growing team where innovation and design are at the core of what we do. At SWCORP, we value professional development, and you’ll have the opportunity to make an impact on a global scale as we expand our market presence.

Equal Employment Opportunity (EEOC):
SWCORP is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment where all employees are valued for their contributions. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We adhere to all federal, state, and local employment laws to ensure fair treatment in our hiring and employment practices.