What are the responsibilities and job description for the SVS Vision - Market Manager - MI position at SVS Vision, Inc.?
POSITION SUMMARY:
Provide leadership, support, and oversight to multiple stores in a defined market. Develop and execute strategies consistent with corporate direction to drive business. Accountable for the effective operation of the Market stores, including staffing, training, policy, and process adherence, compliance, optometric relations, and patient experience. Build a strong team with a succession plan for growth and development.
DUTIES AND RESPONSIBILITIES:
MARKET STORE LEADERSHIP
- Visit each assigned Market store a minimum of two days a month
- Provide leadership and support to ensure Market stores meet corporate operational execution, financial, and leadership standards
- Work individually and cross functionally to develop and execute merchandise, operational and customer service strategies to deliver planned sales, gross margin, and EBITDA results
- Oversee onboarding for new Retail Office Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
- Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
- Regularly evaluate optometrist, manager, and optician talent for current and future bench strength
- Ensure operational exceptions are addressed and resolved
- Facilitate ongoing process improvement
- Stay up to date on competition within the Market
- Ensure stores follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, Federally and State funded vision plan regulations
- Ensure all applicable optometric and optician laws are followed
- Ensure stores adhere to all company safety standards, policies, and procedures
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
- Bachelor’s degree in relevant business field or equivalent work experience
- 5 years’ experience in an equivalent retail environment
- Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
- Strong planning, analysis, and organizational skills
- Able to work collaboratively in a matrix environment
- Strong problem-solving skills to identify problems and develop solutions
- Strong verbal and written communication and interpersonal skills
- Strong multi-tasking skills
- Able to thrive within a fast-paced environment
- Proficiency in Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Able to read and write at a high school graduate level
- Able to lift 10 to 20 pounds
- Able to view/read computer screen for extended periods of time
- Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
- Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.