Client Migration Support Analyst

Client Migration Support Analyst

?? 100% In-Office | Financial Services Environment

Be the Trusted Connection During High-Impact Client Transitions

SVS Group is partnering with a well-known global financial institution to support a large-scale client migration initiative—and we’re looking for detail-driven, relationship-focused professionals to join the team.

This role is ideal for individuals who thrive in high-touch client support, enjoy solving problems, and take pride in delivering white-glove service during critical account transitions.

What You’ll Be Doing

As a Migration Support Analyst, you’ll play a key role in ensuring a smooth, accurate, and positive experience for high-value clients as their accounts move from one platform to another.

You’ll be responsible for:

• Supporting client account creation and service transfers

• Performing manual data entry and validation during migrations

• Coordinating and collecting required client documentation

• Acting as a Relationship Specialist—providing high-touch, white-glove service

• Conducting client outreach via phone, email, and scheduled conversations

• Creating and following client communication scripts and criteria

• Providing Level 1 triage and post-conversion support

• Partnering with internal bank teams to identify, escalate, and resolve issues

• Tracking requests and activities through completion

• Supporting surge activity forecasting and reporting

• Assisting training teams with insights to help build client-facing materials

Who We’re Looking For

We’re seeking professionals who are client-obsessed, detail-oriented, and team-driven.

Ideal background includes:

• 5 years of experience as a:

  • Junior Banker

  • Relationship Specialist

  • High-level Call Center Professional

• Experience supporting high-net-worth or premium clients

• Strong familiarity with banking or financial services environments

• Prior exposure to account migrations, conversions, or service transfers (preferred)

Skills That Will Set You Apart

• High-touch relationship management & white-glove service

• Strong verbal and written communication

• Analytical thinking and lateral problem-solving

• Ability to simplify and explain complex processes

• Attention to detail with consistent, reliable execution

• Confidence in negotiation and dispute resolution

• Collaborative mindset with strong stakeholder communication

• Proactive, hands-on approach to work

Schedule & Training Details

• Work Schedule:
  Start times fall between 3:00 AM – 7:00 AM CST
  (Most demand is currently for earlier start times. Flexibility is required.)

• Training Schedule:
  Training will begin between 5:00 AM – 9:00 AM CST

Schedules are assigned based on regional workload and business needs.

Why This Role

• Be part of a high-visibility financial services initiative

• Work in a structured, professional, and collaborative environment

• Deliver premium service to valued clients during key transitions

• Gain exposure to enterprise-level banking operations and migrations

• Join SVS Group’s network supporting top-tier organizations

If you’re someone who takes pride in precision, thrives in fast-paced environments, and enjoys being the trusted point of contact for clients—this role was built for you.

?? Apply today and help bring confidence, clarity, and care to every client transition.