Specialist, Inside Sales Support

Job Title: Inside Sales Support Specialist

Department: NA Corp

Reports To: NA Business Development Manager

FLSA Status: Non Exempt

Location: Remote

SVP Worldwide is the world's largest consumer sewing machine company, proudly home to the iconic brands SINGER®, HUSQVARNA® VIKING®, PFAFF®, and CREATIVATE™. Together, our brands represent nearly 500 years of combined leadership, empowering sewists around the world and shaping the evolution of sewing for generations.

Our purpose is clear: to create, elevate, and celebrate sewists around the world.

With global operations spanning R&D, manufacturing, distribution, and sales, SVP Worldwide brings together heritage craftsmanship and modern innovation to serve a worldwide community of makers.

Our expanding portfolio includes sewing and embroidery machines, accessories and notions, garment care, and creative software — offering meaningful opportunities to innovate, collaborate, and make an impact.

Guided by our values — customer-first thinking, curiosity and creativity, inclusion, and transparency — we're building a connected, inclusive culture where people can grow their careers while helping define the future of sewing.

Position Summary: The Inside Sales Support Specialist will support the region's sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales and growth of assigned accounts, lead generation, customer satisfaction, communication, and customer service, including maintaining a high level of product knowledge, handling customer inquiries, and assisting the sales team in meeting/exceeding sales targets. As an integral part of the Sales Organization, you will be required to engage with your sales colleagues and the Order management team. You will also collaborate with other key functional groups such as Marketing, Operations, and Legal Departments. You will play a vital role in ensuring best-in-class customer experience through follow-up support and case clarity as needed, including follow-up on email campaigns/contacts, providing additional information to Sales Representatives and Sales leadership when necessary.

Responsibilities:

• Increasing revenue on assigned accounts
• Building strong relationships with our dealers by providing excellent customer service, education and collaboration.
• Assist the sales team in managing and coordinating sales activities, including order processing and lead follow-ups
• Source new leads and activate dormant accounts through engagement via phone and email
• Ensure new customers are converted to active customers by maintaining customer service checkpoints
• Perform outreach and communicate sales and marketing programs to customers
• Collaborate with sales representatives to prepare and execute promotional activities, events, campaigns and coordinate pricing activities
• Respond promptly to customer inquiries and provide exceptional customer service, ensuring customer satisfaction and building strong relationships
• Handle customer complaints and concerns, escalating issues to appropriate departments when necessary
• Prepare sales quotes, proposals, and presentations in collaboration with the Inside Sales Admin as needed.
• Collect and prepare the documentation for contracts and coordinate with the different company functions including Legal and Finance as needed.
• Become fully knowledgeable with Products and field sales process to continue improvement initiatives on the process
• Assist in sales forecasting and planning activities to achieve revenue targets and business objectives
• Support the sales team in preparing and conducting sales meetings, presentations, and product demonstrations.

You Bring (requirements, preferred skills):

• Bachelor's degree in Business or Related field
• 1-3 years previous experience in a support function or position
• Outbound Calling experience (required); excellent Communication skills, engaging phone manner and good listening skills are a must
• Personality oriented towards working in a team setting and supporting your colleagues
• Strong focus on customer satisfaction and long-term customer relation building
• Excellent organizational and time management skills
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook
• Sales tooling and systems knowledge/skills
• Solid analytical skills and excel capabilities
• Self-motivated and capable of operating with various departments and personnel in stressful situations
• Flexible attitude to activities outside specific job function
• Ability to operate autonomously or as a team member, self-disciplined

We Offer You:

• Full benefits package; medical, dental, vision
• 401k plan
• Competitive PTO accrual as well as additional wellness days
• Hybrid work schedule
• Work environment that harbors a culture of collaboration and community
• Learning and development opportunities

You will need to be able to complete all physical requirements of the job with or without a reasonable accommodation, including:

• Occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc as well as have the ability to remain in a stationary position 50% of the time
• Required to retrieve or reposition products like sewing machines weighing up to 50 pounds
• Any additional physical requirements

The Employer retains the right to change or assign other duties to this position.

Work Environment/Location/Flex Arrangement:

SVP Worldwide offers a fast-paced and ever-changing environment. As part of our Flexible Workplace Policy, this position will be hybrid based in our company HQ in Nashville, TN.

Why You Will Love Being a Part of the SVP Worldwide Team:

We take care of our team! We offer a competitive benefit package including: multiple health plan options comprised of vision and dental plans, 401K plan, life insurance, disability insurance, pet insurance, parental leave, generous employee discounts and paid time off benefits including wellbeing days.

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that is reflective of our consumers across the globe. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News:

In 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to fully support SVP Worldwide's continued growth and to bring additional financial and operational resources to help accelerate the company's efforts.

Like what you see? Then come “sew” and grow your career with us!

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Requirements: 3-5 years of experience with a practical knowledge of job generally obtained by advanced education and work experience. Works indpendently with general supervision. Problems faced are difficult but typically not complex. Demonstrates working understanding of policies and practices.