What are the responsibilities and job description for the IT Technician position at SVI USA?
Job Overview
We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and maintaining the integrity of our IT systems. This role is essential in ensuring that our technology infrastructure operates smoothly and efficiently.
Duties
- Provide technical support to end-users via help desk services, addressing hardware and software issues promptly.
- Manage and configure VPN connections to ensure secure remote access for users.
- Monitor and maintain firewalls to protect the network from unauthorized access.
- Utilize ServiceNow and Remedy for ticket management, ensuring timely resolution of IT incidents.
- Assist in computer networking tasks, including setup, configuration, and troubleshooting of network devices.
- Communicate effectively with team members and users to understand their technical needs and provide appropriate solutions.
- Document all support activities in Jira for tracking purposes and future reference.
- Perform regular maintenance on Windows systems, ensuring updates and patches are applied as needed.
Qualifications
- Proven experience in a technical support role or similar position.
- Strong knowledge of VPN technologies, firewalls, and computer networking principles.
- Familiarity with help desk software such as ServiceNow or Remedy is preferred.
- Proficient in using Jira for task management and documentation.
- Excellent communication skills, both verbal and written, to effectively interact with users at all levels.
- Ability to troubleshoot hardware and software issues on Windows operating systems.
- Strong problem-solving skills with a focus on customer service.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Technician.
Job Type: Full-time
Pay: $65,541.00 - $70,995.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $65,541 - $70,995